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Executives require solid information on ISO 9001 to decide if certification is right for their company. If they move forward with ISO, executives need to know their part during the implementation phase. Last and certainly not least, executives require a solid understanding of certain specific aspects of ISO 9001 to gain the most from certification and set the basis for long-term success.
Targeted ISO 9001 training should be taken by owners, executives and other top leaders as early as possible to build the foundation for important, initial decisions.
Department managers and team leaders utilize ISO 9001 the most – and they need specific training to do so. Effective training of middle management can smoothen and simplify the implementation phase and can significantly contribute to the long-term success of the ISO 9001 system. It's one of the best training investments you can make.
Targeted ISO 9001 manager training is best taken by all department managers and team leaders at the beginning or during the implementation process.
Even though ISO 9001 is a management system, virtually all employees are involved to some extent, and their contributions to the success of the system cannot be overstated. Motivated and well-informed employees will not only support an ISO 9001 system, they will play a key role in ensuring a trouble-free certification audit.
All employees should receive a brief introduction to ISO at the very beginning of the ISO 9001 implementation. This early, preparatory ISO 9001 training will "get everybody on board", show employees how they are involved in ISO and how they will benefit from it.
In addition, we recommend preparing staff for the certification audit to minimize the risk of nonconformities. This ISO 9001 training is best performed 1-3 days before the audit.
All staff taking an active role in their company's ISO 9001 implementation need in-depth training in the requirements of the standard and how to best apply them to their organization. In addition, they need to learn about implementation techniques.
Implementers need to undertake ISO 9001 training prior to starting any implementation step.
ISO 9001 requires that one or more internal auditors periodically verify that your company's quality management system remains effectively implemented. The first complete internal audit must be performed prior to the certification audit.
In order to perform the required pre-certification audit, auditors can be trained towards the end of the implementation phase rather than at the outset. This said, many companies find it beneficial to start auditing as part of the implementation process to support the adoption of new procedures.
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