Frequently Asked Questions


ISO 9001 Implementation

ISO 9001 Certification Solutions

ISO 9001 DIY Tools

Consulting Services


Online Courses

Custom Training

Video Courses

Purchasing and Payment

Customer Support

ISO 9001 Implementation

  • How long does it take to get ISO 9001 certified?

    Using our full-service ISO 9001 Certification Service, a small company could get certified in 2-3 months. Our Do-It-Yourself ISO 9001 Certification Toolkit is a bit slower, but the timeframe depends on the efforts you put in, the size of your company, and the complexity of your operations. For a small company, it typically takes 3-6 months.

  • How much does it cost to get ISO 9001 certified?

    The cost depends on the approach you are taking and the registrar you select. Small companies that implement ISO 9001 in-house using our toolkit can get certified for as low as USD 3,990.00, including the cost of our materials and fees for the registrar and certification audit. If you prefer our consultants to handle everything, a small company should budget about USD 17,990.00, again with the cost of the registrar and audit included.

  • What are the benefits of ISO 9001 certification?

    Implemented correctly, ISO 9001 certification can lead to significant benefits in the following areas:

    Operational improvement
    ISO 9001 is an excellent tool for developing good business processes and systems, which inevitably leads to quality improvements. Remember, ISO 9001 was developed as a business tool to improve companies' performance.

    ISO 9001 certification is an excellent marketing tool due to its global reputation. Being ISO 9001 accredited shows your customers that you take quality seriously, that you are proactive, and that you put your customers' satisfaction first.

    Customer requirements
    If your company provides products or services to other companies or government departments, you may need to get ISO 9001 certified. An increasing number of customers may refuse to do business with you unless you're ISO 9001 certified.

  • What's the best way to brief the boss on how – and if – we should proceed with ISO 9001?

    First, give an overview of ISO 9001, explaining what it is and what it means to set up a quality management system. Next, focus on the benefits that your company could achieve through ISO 9001, including operational benefits, marketing advantages, increased sales, and ultimately higher profitability. Finally, explain what it takes to get certified, including the costs involved and the timeline.

    You can prepare yourself well with the information available in our Learning Center. A good starting point is our article "What is ISO 9001?" which also includes a video.

    The easiest way to provide your boss with a complete picture, including how ISO 9001 could benefit your company and what implementation involves, is our concise online ISO 9001:2015 Executive Training.

  • How do we best prepare for the certification audit?

    The best preparation will be your internal audits; they will give everyone an understanding of how an audit is conducted. However, there are several issues that external auditors typically focus on, such as document control. Therefore, preparing for the certification audit should always include a review of all work areas to ensure that there are no uncontrolled documents, including sticky notes.

    If you are using one of our certification solutions, you will be well prepared for the certification audit. For example, we will address typical auditor questions.

    Another effective yet inexpensive preparation tool is our video course, "How To Deal With External Auditors," available in both DVD and Network/LMS versions.

  • Being a start up company, will we need several months of objective evidence before we can attempt certification?

    Registrars usually require 2-3 months' worth of records to verify that the ISO 9001 system is properly implemented. As you complete various implementation tasks, you are already generating some records. However, all registrars are different, so be sure to discuss your circumstances with your registrar first.

    Clients using our full-service ISO 9001 Certification Service are usually able to get certified in significantly less time due to our reputation and professional relationships.

  • What is the difference between ISO 9001, ISO 9000 and ISO 9001:2015?

    None!   It's common – though technically incorrect – to use all of these terms interchangeably to describe the current version of the ISO 9001 standard.

    Prior to December 2000 there were ISO 9001, ISO 9002 and ISO 9003 standards; all were generally referred to as ISO 9000. Prior to December 2000, there were ISO 9001, ISO 9002, and ISO 9003 standards, all generally referred to as ISO 9000. Eventually, these standards were merged into ISO 9001. As for ISO 9001:2015, the appended '2015' indicates the year of revision. The most current revision was published in 2015.

  • What is the difference between ISO 9001 certification and ISO 9001 accreditation?

    There's no difference. Both terms mean that an independent organization confirms (certifies or accredits) that your ISO 9001 quality management system meets the requirements of ISO 9001:2015. This confirmation is evidenced by a certificate and may be referred to as ISO 9001 certification or ISO 9001 accreditation. Another common term is ISO 9001 registration.

  • I am not sure if I should get certified to ISO 9000, ISO 9001 or ISO 9004?

    ISO 9000:2015 is a set of guidelines that describe the fundamental concepts of a quality management system. ISO 9004:2018 offers guidelines for enhancing an organization's ability to achieve sustained success. You cannot get certified to either of these standards.

    The only one of these three standards you can get certified to is ISO 9001:2015.

  • Can I get a free upgrade?

    Of course! We are delighted to offer our customers a free upgrade to our Do-It-Yourself ISO 9001 resources, comprising our toolkit, documentation templates, and audit materials, within the initial 5 years of purchase. This service ensures that you have access to the most up-to-date version of our products. You can depend on us to keep your tools current with the latest advancements in quality management systems.

  • Who wrote the ISO 9001 standard?

    The standard was created and written by the International Organization for Standardization (ISO). For more information visit their website,

  • We are a small distribution company with 3 employees. Will we need thousands of pages of control processes?

    No. A small distribution company like yours will have only a few business processes, so your ISO 9001 documentation will be limited. You are still required to have a quality policy and procedures (though you can exclude the design section and several other sections that don't apply to you), but you'll probably only need a few work instructions. Consider using our ISO 9001 Certification Toolkit for easy Do-It-Yourself ISO 9001 implementation. The toolkit is based on our 'simplified' approach, so you can be sure your ISO 9001 system will be lean and efficient.

  • We got certified for marketing reasons - and ended up with an awkward and bureaucratic ISO 9001 system. What can we do to make it useful for our operations?

    Your situation is not unusual. Many companies seek ISO 9001 certification solely for marketing reasons and have some consultant do it for them. However, these companies often end up with a certification that doesn't fit their operational needs, filled with bureaucratic processes.

    We recommend you consider our ISO 9001 Documentation Toolkit. It's specifically designed to improve an underperforming or outdated ISO 9001 system and turn it into an efficient business tool. With this toolkit, you will be able to redefine and streamline your existing ISO system while maintaining the parts that work well for you.

    Alternatively, one of our experts could virtually or physically visit your company, analyze your situation, and guide your improvement efforts. Depending on your company size and complexity, consider booking one of our consultants for 1-5 days.

ISO 9001 Certification Solutions

  • I don't have a clue where to start. Can I still use one of your ISO 9001 certification products?

    Absolutely! Many of our clients find themselves in a similar situation, and our solutions are specifically designed for individuals who are new to ISO.

    The easiest option is our full-service ISO 9001 Certification Service. With this service, our experienced consultant will handle the entire process for you in a meaningful way, allowing you to observe the project's progress.

    Alternatively, you can choose to do it yourself using our ISO 9001 Certification Toolkit. This toolkit is user-friendly and comprehensive, providing you with all the necessary tools. It includes detailed explanations and step-by-step guides that will "take you by the hand" throughout the entire project.

    Even if you feel capable of completing the process on your own, you or the people around you may still lack confidence at the start. In such cases, our ISO 9001 consultants can perform a Gap Analysis & Implementation Plan, instantly reducing the initial hurdles you may face. Once that is done, you can proceed with the ISO 9001 Certification Toolkit to complete the project.

  • Is your ISO 9001 Certification Toolkit suitable to implement ISO 9001 at a small manufacturing business?

    Absolutely! Our Do-It-Yourself toolkit can even be configured for manufacturing companies. Prior to purchase, the toolkit can be configured to meet the unique needs of your specific business. This makes the toolkit exceptionally easy to use and ensures it aligns seamlessly with your company's situation.

  • Once I order the ISO 9001 Certification Toolkit, will it be clear how to get started?

    Yes, the ISO 9001 Certification Toolkit comes with a comprehensive step-by-step guide, known as the ISO 9001:2015 Certification Guide. It is recommended to start with this guide and follow it through. The guide will provide clear instructions on how and when to use the various materials and courses included in the toolkit.

ISO 9001 DIY Tools

  • I am not sure if I need the ISO 9001 Documentation Toolkit or the Certification Toolkit.

    To determine the most suitable toolkit for your needs, it is important to understand what you are trying to achieve. Consider the specific objectives you have in mind for your ISO 9001 implementation or improvement project.

    If your goal is to set up ISO 9001 for the first time and obtain certification, the ISO 9001 Certification Toolkit is the correct product for you. This comprehensive toolkit provides everything you need to establish an effective Quality Management System (QMS) and guides you through the certification process. It includes meticulously crafted documentation templates, guidance documents, training materials, and more. These resources are designed to assist you in quickly developing a compliant ISO 9001 QMS in-house.

    On the other hand, if you already have an existing ISO 9001 QMS in place and your objective is to enhance its effectiveness, the ISO 9001 Documentation Toolkit is more appropriate. This toolkit provides lean and efficient documentation templates that can either replace or supplement your current procedures and forms. By utilizing these templates, you can streamline your QMS documentation while improving its overall foundation.

    By selecting the right toolkit based on your specific goals, you can optimize your ISO 9001 implementation or improvement efforts. Whether you are starting from scratch or seeking to enhance an existing system, our DIY tools provide valuable resources and guidance to support your journey.

Consulting Services

  • Are the prices for your consulting services really "all inclusive" or do I need to be prepared for extra charges?

    Rest assured that all our consulting services are truly "all inclusive." Our pricing structure is transparent, with no hidden charges or surprises. When you engage our services, there are no additional costs for materials, travel time, travel expenses, weekend stays, administrative fees, or any other surcharges that you might encounter with other consultants.

    We believe in providing our clients with clear and upfront pricing, so they know exactly what to expect. This ensures that you can budget effectively for your ISO 9001 implementation project and eliminates any unexpected financial burdens that might arise during the process.


  • On how many computers can I use MyDraw if I purchase just one license?

    When you purchase a license for MyDraw, the software is intended for use on a single computer. It is important to note that the license is not transferable to multiple devices. However, if you need to use MyDraw on a different computer, transferring the license is a simple process. You can deactivate the license on the computer where it is currently installed and activate it on the new computer. To carry out these actions, you can easily navigate to the File -> About menu in MyDraw. This allows for a seamless transition of the license from one device to another.

  • I was using the 30-day trial version of MyDraw, but now I bought the license. Do I need to uninstall the trial version?

    No, there is no need to uninstall the trial version of MyDraw if you have purchased a license. Instead, you can unlock the trial version using the password you received immediately after your purchase. To do this, simply open the program and navigate to the File -> About section. Here, you will find the option to unlock the trial version using your password. By following these steps, you can seamlessly transition from the trial version to the full licensed version without the need for an uninstallation process.

Online Courses

  • Many training providers use a computer-generated voice or foreign instructor with heavy accent. How about 9001Simplified?

    At 9001Simplified, we understand the importance of clear and effective communication in learning. That's why our professional e-Learning instructor speaks clear American English without any accent. You can rest assured that you'll easily understand him and enjoy listening to his lectures.

  • How do I know where I am in the course? How can I skip to a different lesson?

    When you access your course, you will have a clear view of the entire course content. Completed lessons are marked as such, allowing you to track your progress easily. If you need to review completed lessons, you can always go back to them for reinforcement. However, it is important to note that you cannot skip course content that you haven't completed yet. Our courses are designed to be taken in a sequential order, ensuring a comprehensive and logical learning experience.

  • What happens if there is a problem when taking the courses? Is there support available after office hours?

    We understand that questions and issues can arise while taking our courses, and we are committed to providing excellent customer support. Our dedicated support team is available 24/7 to assist you with any concerns you may have. You can reach us even outside of regular office hours. We are here to ensure that your learning experience is smooth and successful.

  • What happens if I get disconnected from the internet while taking the course?

    If you encounter a situation where you get disconnected from the internet while taking our course, there's no need to worry. Our system is designed to remember the lesson you were on at the time of disconnection. Once your internet connection is restored, simply log in again, and you will be taken directly to the lesson you were studying.

  • Do I need a high-speed connection to the internet?

    No, a high-speed connection to the internet is not necessary to access our online training. Our courses are designed to work well even on low-bandwidth connections. This means you can take your course in areas with limited connectivity without any compromise in the training experience. Whether you have a high-speed internet connection in your office or a slower connection while traveling, you can still access and benefit from our courses.

  • Does the ISO 9001:2015 Auditor course also cover lead auditor training?

    No, our ISO 9001 Auditor training is specifically designed for internal auditors who want to gain knowledge about ISO 9001:2015 and auditing techniques. This course is suitable for individuals who do not need to lead an audit team, conduct solo audits, or require a lead auditor certificate.

    However, if you are interested in lead auditor training, we offer the ISO 9001:2015 Lead Auditor Certification Training. This comprehensive course covers the necessary skills and knowledge to lead an audit team and conduct solo audits. With this course you can achieve lead auditor certification.

  • Are your online courses accredited?

    Yes, our implementation, auditor, and lead auditor certification courses have undergone rigorous auditing and are recognized and certified by Exemplar Global. These courses include Competency Units, providing evidence of your newly acquired skills. While Exemplar Global does not have an accreditation scheme for foundation, executive, and manager courses, rest assured that these courses still meet the same high standards you would expect from an Exemplar Global Certified Training Provider and Examiner.

  • What is the difference between online training and a live virtual course?

    The difference between our online training and a live virtual course lies in their flexibility and subsequent effectiveness.

    A live virtual course replicates a classroom presentation but is conducted remotely using video conferencing technology. Although you can participate in a live virtual course from anywhere, it requires specific timing and runs concurrently with other enrolled learners.

    On the other hand, our online training offers unrestricted access, allowing you to study at your convenience. You have the autonomy to decide the duration and frequency of your study sessions. Additionally, you can revisit lessons as needed, enabling personalized learning at your preferred pace. This flexibility ensures that our online training adjusts to your needs, providing the best learning outcomes.

Custom Training

  • Are the prices for your custom onsite training really "all inclusive" or do I need to be prepared for extra charges?

    The displayed prices for all our onsite courses include everything you need – there are no hidden or extra charges for certificates, materials, travel time, travel expenses, weekend stays, admin fees, surcharges, or any other unexpected costs that you may encounter with other training providers. We believe in providing clear, upfront pricing without any surprises. With our all-inclusive pricing, you can confidently budget for your training needs, knowing that there are no additional expenses lurking.

  • I am not sure, should I choose onsite or virtual/remote training?

    When it comes to choosing between onsite and virtual/remote training, it ultimately depends on various factors and considerations. Both options have their advantages, and the decision should be based on your specific circumstances and preferences.

    First and foremost, it is important to note that the course content for both onsite and remote training is the same. We have extensive experience in delivering training through both variations and ensure that the effectiveness of the training is equal in either case.

    Companies often decide on the mode of training based on cost. Remote training tends to be less expensive as it eliminates the need for travel and accommodations. Additionally, corporate culture plays a role, as some companies may have reservations about screen-based training and prefer the interactive nature of onsite sessions. Lastly, the location of the learners can influence the decision. If you have a workforce spread out over multiple locations, remote training provides the flexibility to reach all your employees conveniently.

    It is essential to consider these factors and discuss them with your team before deciding which training option is best for your organization. We are here to guide you through the decision-making process and provide the training solution that aligns with your specific needs.

Video Courses

  • What exactly are video courses?

    Our video courses are multimedia video presentations that teach ISO 9001 topics in an engaging and entertaining way. They are available as inexpensive DVDs or as a Network/LMS version that can be uploaded to your LMS, corporate network, or corporate intranet. The DVDs can be shown ideally to groups of employees during meetings, but can also be viewed individually. The Network/LMS version allows for integration in your LMS so that individuals can take the training.

  • Do you offer a license that allows us to add a video course to our LMS or network?

    Yes, we offer such licenses for both the video course and the accompanying learning guide.

    The Network/LMS version of a video course (which includes the learning guide) allows you to upload the course and learning guide to your LMS, your corporate network, or your corporate intranet for the purpose of making the course available to company employees (restricted to the same company/organization) no matter where they are located. The price of such a license is USD 1,450.00 per video course. If you previously purchased the physical DVD to evaluate the course, we will deduct its price from the cost of the Network/LMS version during checkout.

    Upon purchasing a Network/LMS version, we provide you with the course in MP4 format and the learning guide in PDF format. Most modern LMS allow for conversion and import of the MP4 and PDF formats, but you may wish to check with your IT personnel first.

    You may also purchase the Network/LMS version of a learning guide without purchasing the video course. The Network/LMS version of a learning guide allows you to upload that particular guide to your LMS, your corporate network, or your corporate intranet for the purpose of making the guide available to company employees (restricted to the same company/organization) no matter where they are located. The price of such a license is USD 149.00 per learning guide. Upon purchase of the license, we will provide the learning guide in PDF format.

    Please contact us if you want to purchase the Network/LMS version.

  • Am I allowed to copy your DVD to my company's network?

    Copying a DVD would be a violation of our copyright. However, we offer a Network/LMS version to upload a particular video course to your corporate network for the purpose of making it available to company employees (of the same company/organization) no matter where they are located. The cost of such a license is USD 1,450.00 per video course, including learning guide. Please contact us if you are interested.

  • Am I allowed to show a DVD in a webinar or video conference at my company?

    No, that would be a violation of our copyright. With each DVD you acquire the right to show the course at one physical location for one company/organization.

    If you want to show the course at remote sites, additional DVDs must be purchased.

    You may also consider our Network/LMS version, which allows you to use the course during company-internal webinars or video conferences, or upload the course to your corporate network for the purpose of making it available to company employees (of the same company/organization) no matter where they are located. The cost of such a license is USD 1,450.00 per video course. Please contact us if you want to purchase the Network/LMS version.

  • I noticed that the auditing video course is 30 minutes while the online ISO 9001 internal auditor course is several hours. What am I missing?

    These courses are very different courses in terms of teaching method, learning objectives and content. The online course is an interactive course that includes quizzes. It's an intensive course that provides comprehensive training in all aspects relevant to internal auditors, including all ISO 9001 requirements. The course is taken by individuals.

    The video training, on the other hand, is a multimedia presentation. The quizzes are included separately in the learning guide and taken after watching the video. The objective of the video training is to provide an overview of internal auditing and teach auditing skills in general, rather than focusing on ISO 9001 requirements.

  • Do you ship to my country?

    Certainly! Our company ships DVD video training and learning guides internationally. During the checkout process, you will be presented with various shipping options, including ones that offer free shipping.

Purchasing and Payment

  • What kinds of payment do you accept?

    In addition to credit cards, we also offer payment options such as PayPal, wire transfer, digital wallets, QR Codes and others depending on your country. For wire transfer payments, please contact our team for instructions.

  • Can I get a refund if I don't like what I bought?

    Absolutely. We offer a Money-Back Guarantee to ensure your satisfaction with your purchase. For further details, please refer to our Money-Back Guarantee.

  • How can I purchase the toolkit or other DIY tools, and how will I receive them?

    Our toolkit and DIY tools are conveniently available for immediate download. To make a purchase, simply visit our secure, encrypted payment page and complete the payment process. After the payment is successfully processed, you will receive an email containing clear instructions on how to download the purchased products.

    In addition to credit card payments, we also offer alternative payment options such as PayPal, wire transfer, digital wallets, QR Codes and others depending on your country. If you prefer wire transfer, please contact our team, and we will provide you with the necessary instructions.

  • Is the payment process secure and how is my personal information protected?

    Rest assured that the payment process is fully secure and your personal information is protected. All financial transactions are handled by our trusted payment providers, Tazapay and PayPal, who are well-known and reputable internet payment processors. To ensure maximum security, your data and transactions are encrypted using 256-bit encryption technology. As a demonstration of our commitment to security, both 9001Simplified and our payment processors are certified PCI compliant.

    Moreover, we prioritize the privacy of your contact information. Our strict Privacy Policy guarantees the confidentiality and protection of your personal details.

  • Do you charge any additional sales tax?

    No, we provide transparent pricing. You will only be charged for the product that you have purchased, with no additional sales tax or hidden fees. We believe in offering clear and straightforward pricing to ensure a hassle-free purchasing experience for our customers.

  • Can I pay in my currency?

    Yes, you can pay in your preferred currency. By selecting your currency in the upper right corner of the website, all prices will be displayed in that currency. If your currency is not listed, you can still choose your country's currency during the payment process, or, alternatively pay in USD, GBP or EURO, and your credit card company or PayPal will handle the conversion.

Customer Support

  • Can you help me if I am not sure how to make the best use of your products?

    Absolutely! We are here to assist you every step of the way. Our ISO 9001 DIY products come with free customer support, which encompasses both customization and usage. Our dedicated team is available 24/7 to address any questions or concerns you may have, ensuring that you maximize the benefits of our products.

  • What is e-Consulting and how does it work with the ISO 9001 Certification Toolkit?

    An exceptional feature of our ISO 9001 Certification Toolkit is e-Consulting, our exclusive remote consulting service. When you purchase the toolkit, you will have access to a dedicated ISO 9001 consultant who will provide advice and guidance at no additional cost until your company achieves certification. This consultant will be available to assist you on regular business days, ensuring that you receive the support you need throughout your certification journey.

  • How can I access e-Consulting without purchasing the ISO 9001 Certification Toolkit?

    Free e-Consulting is exclusively offered as part of the ISO 9001 Certification Toolkit. However, we do provide a standalone ISO 9001 Consulting Service that can be utilized independently or in conjunction with any of our products. This service is available both remotely and on-site, providing you with the flexibility to choose the option that best suits your needs.

  • Do your customer service representatives have a background in ISO 9001?

    Absolutely! Our esteemed team comprises ISO9001 professionals with a minimum of 15 years of practical experience in quality management. They possess extensive expertise in various areas, including developing ISO 9001 systems, conducting ISO 9001 audits, management consulting, training, and technical writing. You can trust that our customer service representatives are well-versed in ISO 9001 and equipped to address your inquiries with precision and authority.

  • How do you provide free consulting while other ISO 9001 consultants charge high fees?

    The provision of free consulting is exclusive to clients who purchase our ISO 9001 Certification Toolkit. This groundbreaking toolkit serves as our flagship Do-It-Yourself certification solution, designed specifically to enable convenient and effective ISO 9001 system implementation for small and medium-sized companies. The package offers excellent documentation, comprehensive instructions, and detailed training courses that significantly simplify the entire ISO 9001 implementation process. Many companies find the toolkit so intuitive and user-friendly that they do not require further assistance. Nevertheless, if additional support is needed, our free e-consulting service is available to ensure a successful implementation.

Back to Menu

How can we help?

Please enter your full name

Please enter a valid email

Please enter a valid phone number

Please enter a message

Send Inquiry

Thanks. Your message has been sent. We'll get back to you as soon as possible.

Looking for information or advice?
Ask us anything

We'll reply ASAP