Terms and Conditions
By accessing 9001Simplified.com and/or by purchasing any of our products, you agree to accept, without limitation or qualification, all of these Terms and Conditions. If you do not accept these Terms and Conditions, please exit 9001Simplified.com immediately, and do not make a purchase.
All Our prices are in US Dollars, and you will be charged in US Dollars. Your bank or credit card issuer will determine any applicable foreign transaction fees, the exchange rate and any applicable conversion fees if your account is not denominated in US Dollars. Please contact your bank or credit card issuer for details. Our prices are subject to change without notice.
We accept all major credit cards (including Visa, MasterCard, American Express, and Discover) and PayPal. Payment is made online through our secure payment page. Payments by phone, check payments and POs are not accepted. Payment by bank transfer may be possible upon request.
Refunds and Returns (Money-Back Guarantee)
We back Our Products with a Money-Back Guarantee. In case you are not fully satisfied with any of Our Products, you may request a refund subject to the following terms:
a) Time limit and procedure: Refunds are available within the timeframes and according to the procedures shown below:
ISO 9001 Products: within 14 calendar days of purchase. All refund requests for ISO 9001 products must be mailed to us within 14 days by postal mail (address is shown on refund request form; see below); the date stamp by the postal service serves as date of notification. Refund requests that are post-stamped later than 14 calendar days after purchase will not be accepted. In addition, your refund request must reach us no later than 40 days of purchase. We recommend that you sent your request by certified express mail and keep a receipt as we are not responsible for lost or delayed mail. Refund requests must be in form of a completely filled out refund request form.
Online Training: within 14 calendar days of purchase and within 2 calendar days of registering. All refund requests for online training must be made by email or our contact form within 2 days (48 hours) of the time of registering for a course and no later than 14 calendar days from the date of purchase. We will then confirm your refund request by email. Please note that there will be no refund for online courses that have been completed or that have been accessed (by log in) after we received your refund request. Contact us for a refund.
DVD Courses: within 14 calendar days of purchase. All refund requests for DVD courses must be made by email or our contact form within 14 calendar days from the date of purchase. We will then email you a return authorization and instructions. In order to quality for a refund, you need to return the DVD course to the address listed in the return authorization; the DVD course including any accessories and packaging must be received in salable condition and within 14 calendar days of issuing the return authorization. Products received in a condition that prevents resale will not be refunded, nor will they be returned to the Customer. Shipping fees are not refunded. Contact us for a return authorization.
b) Refunds: Qualified refund requests will be honored within 30 days of receipt. Refunds will be issued as follows:
Payment by credit card: we will issue the refund only to the same credit card as used originally during the purchase.
Payment by PayPal: we will issue the refund by PayPal to the same email address used for the purchase.
Payment by wire transfer: we will issue the refund by PayPal to the email address shown on the purchase receipt.
Refunds are made in US dollars in the amount of your original payment received by us. We will not refund shipping fees, custom fees, bank fees, differentials in exchange rate or any other fees incurred by you.
c) Exclusions: We reserve the right to dishonor refund requests in the following cases:
Fraud or abuse: We will not honor refund requests in cases of fraud or abuse. Additional action may include notification of relevant authorities and credit card issuing banks, as well as other legal action.
Transfers: We will not honor refund requests by individuals other than the original customer (as shown on the purchase receipt).
Repeat purchases: We will not honor refund requests for repeat purchases of the same product by the same customer.
Violation of terms: refund requests that are incomplete, late or otherwise don't meet our Terms will not be accepted.
In case we dishonor a refund request for an ISO 9001 product or online course for any reason other than suspected fraud or abuse, we will provide you again with access to the product download or course.
d) Fraud: We protect ourselves against fraud, and we reserve the right to take legal action in case we identify a copy of an ISO 9001 product (modified or unmodified) after a refund was issued.
In case that a DVD course or learning guide is received by you in damaged or defective condition, please follow the procedure shown above under Money-Back Guarantee. We will quickly send you a replacement.
Our Products are provided to you as follows:
ISO 9001 Products: immediately by digital download. ISO 9001 products are available for download only – which is the fastest and most efficient delivery method for digital products. Immediately after your purchase, you will receive an email with the download instructions. You must complete your download within 10 days as download links will expire after 10 days and may not be reactivated.
Online Training: immediately through license code. When you purchase online training, we will provide you with a license code for each course; the license codes are used to register for the course (note that the person registering for the course does NOT need to be the person who purchased the course). License codes are provided to you immediately after your payment; you will receive an email that includes a license code for each purchased online course together with instructions. License codes are valid for 6 months so please be sure to register for the course within that timeframe. Once you registered for a course, you have up to 6 months time to complete the course.
DVD Courses: shipped within 1 business day. We ship worldwide, and we generally ship all DVD courses and learning guides within 1 business day using the shipping method of your choice. We offer several different shipment options which will be presented to you upon entering your shipping address. Shipping options also show shipping rates and estimated arrival dates. Since there are numerous factors that influence actual shipping time, particularly for international shipments, we cannot guarantee the accuracy of these estimated arrival dates. Our responsibility for all shipments ends with the proof of shipment; the customer assumes the responsibility for shipment.
Any international shipment may be held up by the customs department of the destination country; the customs department may also assess customs duties and taxes. All actions by the customs department and other agencies of the destination country are outside our responsibility and influence; any customs duties, taxes and fees are the responsibility of the Customer.
Usage and Licensing
All Products are copyrighted materials which are protected under international copyright laws. By purchasing a Product from Our website you are granted a non-exclusive limited license to use the Products in accordance with these Terms:
a) ISO 9001 Products: You may use our ISO 9001 products, modified or unmodified, at a single company/organization that is either your or your client's company/organization. You have to purchase the same Product once more in order to use it at another company/organization or for another client.
You are authorized to make any and unlimited modifications to our ISO 9001 products to fit the circumstances of your company/organization.
You may not make Our Products, modified or unmodified, available for redistribution or resale of any kind without prior written consent from Us. This includes placing any of Our Products on a website or any other medium accessible outside the company for which the license was purchased. It is your responsibility to safeguard the modified and unmodified Products you purchased from Us and prevent their unauthorized use.
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from us.
b) Online Training: By purchasing an online course from Us, you are acquiring a license code that is used to register for the course and access training. License codes may be transferred to employees of your company/organization for the purpose of them registering for the course and taking the training.
Each online course is to be taken by an individual (the person to which the course has been registered).
Public showings of our online courses or showings in commercial training courses or webinars, the resale of license codes or online courses, and any other commercial use are prohibited, constitute a violation of copyrights and are subject to prosecution. Any form of duplication, including saving our online courses in their entirety or in portions to a computer, server etc, or including our online courses in their entirety or in portions in a webinar, video conference or similar are prohibited, constitute a violation of copyrights and are subject to prosecution.
c) DVD Courses: By purchasing a DVD course from Us, you are acquiring a license to view the DVD course by yourself personally or to show it within one physical site at one single company/organization.
Public showings of our DVD courses or showings in commercial training courses or webinars, the resale of our DVD courses, and any other commercial use are prohibited, constitute a violation of copyrights and are subject to prosecution. Any form of duplication, including saving our DVD courses in their entirety or in portions to a computer, server etc, or including our DVD courses in their entirety or in portions in a webinar, video conference or similar are prohibited, constitute a violation of copyrights and are subject to prosecution.
Customers who wish to show our DVD courses in more than one site (physical location) or in more than one company/organization need to purchase an additional DVD course. Customers who wish to copy a DVD course to a corporate network for the purpose of showing that DVD course to company employees or use a DVD course in a webinar may purchase a network license from us. Artwork and learning guides that accompany our DVD courses are copyright protected and may not be duplicated. A PDF version and license is available for our learning guides.
The Fine Print
We have applied great care and efforts to provide you with useful and accurate information and quality products. Nevertheless, our attorneys required us to add the following legal terms.
We reserve the right at any time to change any of the Terms contained herein or any information contained in the Website without prior notice. Any such changes will appear on the individual pages of the Website and/or on this page. By using the Website, you agree in advance to accept any such changes.
If a court finds any of the Terms to be unenforceable or invalid, the unenforceable or invalid Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable.
We disclaim all responsibility for any referrals made. You, as the ultimate recipient of any referred products or services, assume full responsibility for interviewing, investigating and qualifying any product, service, company, or individual referred to you by Us and our Website. You agree and hold Us harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of any product, service, company, or individual referred to you by us and Our Website.
Your use of the Website is at your own risk. The Website contains information, facts and opinions from various individuals and organizations. The Website is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor Our licensees, affiliates, agents and representatives endorse or are responsible for the accuracy or reliability of any content on Our Website. The content on Our Website is general in nature and correct to the best of Our knowledge. However, the content on Our Website should not be understood as advice. The content on Our Website may or may not be useful information for you or your company because every situation, individual, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on Our Website, their usability, completeness, compliance with ISO 9001 or any other standard or requirement.
The Website includes sections for user comments. These comments are provided by users and may not reflect the opinion of 9001Simplified. Before posting comments, please refer to our Comment Guidelines.
Our Products are sold on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor Our licensees, affiliates, agents and representatives endorse or are responsible for the completeness, accuracy or reliability of the Products. The Products may or may not be useful for your company or your circumstances because every situation, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on the Products, their usability, completeness, compliance with ISO 9001 or any other standard or requirement.
By accessing Our Website and/or by purchasing the Products you agree to hold Us and Our licensees, affiliates, agents and representatives harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of Our products, your use of Our Website and the content of the Products and Website.
Neither We nor any of Our licensees, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Website, the Products, or any materials, opinions or recommendations of third parties on the Website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if We have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, Our liability in such jurisdictions shall be limited to the extent permitted by law. You hereby waive any and all claims against Us and Our subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of the Website, the Products, or any materials, opinions or recommendations of third parties on the Website.
You may only use the Website if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Website by you and anyone using your password and login information. You may only use the Website to make legitimate purchases. You may not use the Website: to make any false, fraudulent or speculative purchase; or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the Website.
The Website is available worldwide to anyone with Internet access. However, the Website may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances. The Website contains information on products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product is or will be available in your location. The content of the Website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law.
Access to the Website, Products, referenced information and referenced products may not be available at all times and at all locations.
A reference to a product or service on the Website does not imply that such product is or will be available in your location. The content of the Website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law.
Due to restrictions imposed by the government of Malaysia, our products are not available for sale to Malaysia residents and citizens, as well as companies incorporated in Malaysia.
These Terms and conditions and any disputes arising out of or related to the Website, Products or use of the Website or Products, shall be governed by, construed and enforced in accordance with the laws of F.T. Labuan where We are incorporated. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or your use of the Website or Products shall be filed only in courts located in F.T. Labuan, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
The content included on the Website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Us or Our licensors or suppliers or other unaffiliated companies and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such Website content for any purpose other than personal, non-commercial use without Our prior written permission. To request such permission, contact Us through Our contact and support page, including your name, address and a description of the purpose of your intended distribution and the information you would like to distribute.
Questions or comments regarding the Website and the information contained in the Website should be directed to Us through Our contact page or by postal mail to:
9001Simplified, 113 Cherry Street Suite 70535, Seattle, WA 98104, USA.
Any communication or material transmitted to Us via the Website, e-mail or postal mail is transmitted on a non-confidential basis.
9001Simplified.com is owned and operated by the International Standards Corporation.