What We Collect and Why
Cookies and Other Tracking Technologies
Whenever you visit our website, you accept that we may place cookies in the browser directory of your device. A cookie is a small text file with information that a website can store on your web browser and later retrieve. Cookies do not themselves contain your personal information.
When we collect this usage information, we utilize the services of companies like Google Analytics by Google LLC (USA) and only use this data in an aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users visit pages of our website so that we can improve our website and provide information that is appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often and in what ways people use our website so that they, too, can provide you with an optimal experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
Most browsers allow you to decline cookies, but if you elect to do so, the shopping cart and some pages may not display properly. While cookies will be stored in your hard drive for your next visit with us, you are free to delete cookies after your session, and your browser should contain instructions on how to do this.
Information Collected When Contacting Us
Whenever you contact us through our contact form or email, you provide us with your name and email address. We use this information in order to communicate with you.
Information Collected When Submitting a Review
Whenever you submit a review through our "submit review" form, we receive your name, country, email address and order information together with your review. We also receive your consent to publish your review along with your name and country on our website.
By submitting a review, you consent that your review together with your name and country will be publicly available on our website.
We receive your email address for verification purposes and in case we need to follow up with you, and we receive your order information for verification purposes; email address and order information will not be published with your review.
Information Collected When Making a Purchase
Whenever you attempt or successfully make a purchase, you are providing us with various information necessary to complete your purchase. This information includes your name, company name, shipping and billing address, phone number, and email address, along with information about the purchased products. We use this information in order to fulfill your order, communicate order status and/or supply digital products to you, and to provide assistance with our products.
Our payment processors will receive your order information to process the payment; they will also use some of this information to verify your payment and to prevent fraud.
Your credit card information, however, is securely transmitted to our PCI and PSD2 compliant payment processors (BlueSnap and PayPal) only and is unavailable to us. We only receive your credit card type and the last digits of your credit card number.
In order to prevent fraud and abuse, and to comply with PCI, our suppliers for shopping cart and payment processing will log your IP address whenever you use the shopping cart and/or submit payment information.
Our PCI compliant shopping cart provider and our PCI and PSD2 compliant payment processors may keep your purchase information stored on their servers in the USA or another jurisdiction. Please see their GDPR compliant privacy policies here, here and here.
Information Collected When Registering for Online Training
When registering to take online training, you are registering on the website of our virtual university platform supplier. At the time of registration, you are providing information that identifies you as the person taking the training and exams so that a training certificate can be issued and in order to communicate with you. This information includes your name, company name, address, phone number, and email address, along with information about the registered training course. Our supplier may provide us with this information for accounting and customer service purposes.
How We Use This Information
This information is used for various purposes, including processing your transactions, customer service, product and service development, responding to your inquiries, direct marketing and marketing analysis, and facilitating your use of this website.
What We Share and Why
The types of entities with whom we share your information are the following.
We use suppliers that assist us in providing products and services to you. These suppliers include shopping cart, payment processors and services used to communicate with you. For example, your purchase information may be imported into services that we use to send purchase receipts, license codes and other communication in support of our products and services. We also use distribution centers and shipping companies that receive your purchase information in order to ship purchased products.
We use suppliers for accounting and audit of our financial statements. These suppliers have access to purchase information.
Except as otherwise noted in this policy, we will only disclose personal information to third-parties under the following conditions:
The third-party only uses the provided data for the purpose for which we have provided it.
The third-party adheres to the Privacy Shield Principles, or treats personal information with at least that level of protection.
The disclosure is reasonably necessary to meet a legal obligation, compliance obligation, regulatory obligation, or as needed to conduct our own business processes as mentioned elsewhere in this document.
How We Store This Information
We endeavor to protect the privacy of your personal information we hold in our records and we have implemented what we consider to be appropriate security measures which include encryption as well as SSL while transferring and accessing from a web browser. However, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. Also, we are not responsible for the actions of third parties.
For How Long We Store This Information
We will process and store this information for as long as it is necessary and permitted under applicable data protection law. Your personal information will not be retained for longer than is necessary for the purposes for which the information is collected, or the purposes of satisfying any legal, accounting, reporting or compliance related requirements such as the PCI DSS or GDPR.
To determine the appropriate period for storing your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some cases, we may anonymize your personal information (making it no longer associated with you) for research and statistical purposes, in which case we may use this information indefinitely without further notice to you.
In some circumstances, you can ask us to erase your personal information. Please see below.
Your Choices, Rights, & Access To Your Data
Unless you opt out of receiving promotional materials from us, we may notify you of special promotions, new products or services, or other information that may be of interest. You may choose to receive or not receive such information at the time of purchase or at a later time by contacting us through our contact form.
If you would like to revise information you previously provided on an online form, or believe that what we currently have on record is incorrect, you may send us a request through our contact form.
Personal information that was provided during registration for online training may be accessed, reviewed and modified by logging into the virtual university using your username and password used during your registration. You may use the login link at the top of our website.
In the event you request your data be deleted, please be aware that we may need to retain certain historical data (such as invoice details) in order to comply with other compliance, legal and tax requirements.
We also reserve the right to disclose your personal information if required to do so to meet national security or law enforcement requirements, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers or the public.
Links to Other Websites
The sites to which we link, including but not limited to the sites of third party content providers, may have different privacy policies and practices from those disclosed here. These other websites may send their own cookies to visitors, collect data or solicit personal information. We assume no responsibility for the policies or practices of linked sites and encourage you to become acquainted with them.
Policy Regarding Minors
We do not intend to collect personal information from anyone under the age of 18. If you are under 18, you should not use this website.
If at any time you believe that we have not followed the above policy, or would like more information regarding your privacy protection, please let us know by contacting us through our contact form.