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Information

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Payment Options

Payment is made online through our secure payment page using bank-level encryption to ensure your personal data and credit card information remain completely private. We accept all major credit cards and PayPal.

Payment Options

Please note that we don't accept payments over the phone for security reasons. If you'd like to pay by bank transfer, please contact us for instructions and a pro-forma invoice.

Returns and Refunds

Your satisfaction is guaranteed. We back all products with our Money-Back Guarantee so you can get a refund within 30 days if you're not completely satisfied.

ISO 9001 DIY Tools

To get a full refund for the ISO 9001 Certification Package and all other Do-It-Yourself tools, please download the refund request form and mail it to us within 30 calendar days of your purchase.

Download refund request form

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Online Training

To get a refund for an online course, contact us within 30 days of your purchase and request a refund. Please understand that we can only accept refund requests if you haven't completed the course.

Video Courses & Learning Guides

To get a refund for a DVD or printed learning guide, contact us within 30 days of your purchase and request a return authorization.

To get a refund for the Network/LMS version of a video course or learning guide, please download the refund request form and mail it to us within 30 calendar days of your purchase.

Download refund request form

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On-Site Services & Training

To get a refund for on-site services including consulting and on-site training, contact us within 30 days of your purchase and request a refund. Please understand that we can only accept refund requests if you haven't scheduled the on-site visit yet.

Document Review Service

To get a refund for the document review service, contact us within 30 days of your purchase and request a refund. Please understand that we can only accept refund requests if you haven't submitted your document for review yet.

MyDraw Software

To get a refund for MyDraw software, contact us within 30 days of your purchase and request a refund.

See our Terms & Conditions for additional information.

Certification Guarantee

We guarantee that you will achieve ISO 9001 certification if you use these services:

ISO 9001 Certification Service

We guarantee that you will achieve ISO 9001 certification on the condition that we do the work and we tell you what you have to do and if you do it, you will pass your certification assessment.

ISO 9001 Internal Audit Service

We guarantee that you will achieve ISO 9001 certification on the condition that you address all our audit findings we'll issue in our audit report.

See our Terms & Conditions for additional information.

Free Upgrades

Don't worry about the next ISO 9001 revision and other updates.

ISO 9001 DIY Tools

Our ISO 9001 Certification Package and all other Do-It-Yourself tools include free upgrades within 5 years of your purchase, including the upgrades needed to comply with a new revision of ISO 9001. To request a free upgrade, contact us within 5 years of your purchase and provide your purchase receipt. Please understand that there is no free upgrade for training courses and review services.

MyDraw Software

MyDraw is automatically upgraded to the next paid version for free – just click "update".

Product Delivery and Shipping

Our products and services are delivered as follows:

ISO 9001 DIY Tools:   immediately, by digital download

Online Training:   immediately, through online dashboard

Video Courses & Learning Guides:   shipped (DVD version) or digital download (Network/LMS version) within 1 business day

On-Site Services & Training:   after 3 weeks or later

Document Review Service:   completed within 1 week

MyDraw Software:   immediately, through assignable registration code

Our ISO 9001 Certification Package and all other ISO 9001 Do-It-Yourself tools are available by digital download. After completing payment you will immediately receive an email with download instructions. Download files will be available for 10 days, so be sure to download your product within that time.

Online Training

All your online courses will be accessible through your online dashboard. After completing payment you will immediately receive an email with login instructions. Use the online dashboard to take the training yourself or assign the course (or courses) to another learner (or learners). If you assign the course(s) to other learner(s), you will be able to use your online dashboard to monitor their progress. Please note that access to purchased courses expires after 3 months, so please be sure that training is completed within this time frame.

Video Courses & Learning Guides

Our DVD courses and printed learning guides are shipped worldwide. We generally ship within 1 business day. Shipment options include free shipping (Super Saver) within the USA and discounted shipping (Super Saver International) to other destinations worldwide. After entering your shipping address in the shopping cart, you will be presented with different shipping options, which also include real-time shipping rates and estimated arrival dates.

Please note that we ship from the USA. Shipments outside the USA may be subject to custom duties and taxes imposed by the destination country. Any such duties and taxes are the responsibility of the recipient.

The Network/LMS version is available by digital download. After completing payment you will receive an email with download instructions and guidelines within 1 business day. Download files will be available for 10 days, so be sure to download your product within that time.

On-Site Services & Training

On-site visits including consulting and on-site training can be scheduled to commence as early as 3 weeks from the date of payment. We will contact you upon your purchase to agree on a mutually convenient schedule.

Document Review Service

Our Document Review can commence immediately and will be completed within 1 week. We will contact you upon your purchase with instructions.

MyDraw Software

MyDraw's publisher Nevron will immediately email you a unique registration code for each license purchased, together with instructions. The registration code is used to register your MyDraw license and unlock the software.

Usage and Licensing

All our products and services are licensed for use at a single company/organization.

ISO 9001 DIY Tools

Our ISO 9001 Certification Package and all other Do-It-Yourself tools are licensed for use at a single company/organization. In order to use the same product at an additional company/organization, please contact us for a volume discount on additional licenses.

You are authorized to use our DIY tools on an unlimited number of computers within the same company/organization.

You are also authorized to make any and unlimited modifications to our ISO 9001 templates to fit the circumstances of your company/organization, including replacing our logo with your own logo.

Online Training

Online training is designed and licensed to be taken by individuals only. Please purchase one course per learner.

Video Courses & Learning Guides

The DVD version of our video training may be watched by any number of personnel at one physical site of one single company/organization. To show a DVD course at another physical location and/or company/organization, please purchase an additional DVD.

The Network/LMS version of our video courses and learning guides may be uploaded to an LMS, corporate network or corporate intranet that's accessible by the employees of a single company/organization. Company employees may access the video course and learning guide from any location.

Learning guides are designed for individuals; everyone watching a video course should have their own guide. You may purchase enough physical learning guides or a single Network/LMS version to print as many guides as needed.

On-Site Services and Training

All on-site services and on-site training are designed and licensed for a single company/organization. If our services include the preparation of ISO 9001 documentation for your company/organization, you are authorized to make any and unlimited modifications.

Document Review Service

The document review service is designed and licensed for the ISO 9001 documentation of a single company/organization.

MyDraw Software

Each software license may be used by one user on one computer, but you may transfer the license from one computer to another – it's easy. 9001Simplified is an Authorized Nevron Reseller for Nevron's MyDraw software. Nevron's End-User License Agreement applies.

See our Terms & Conditions for additional information.

System Requirements

The system requirements for all our products are rather minimal – almost all computers will meet them.

ISO 9001 DIY Tools

System requirements for ISO 9001 Do-It-Yourself products are minimal:

Windows (XP and newer) - or - Mac (OS X)

Microsoft Word (version 2007 & newer)

MyDraw or Microsoft Visio (free trial version, or version 2007 & newer)

Any PDF viewer software (for example, the free Adobe Reader)

Any unzip utility (typically part of Windows or Mac OS X)

15 MB of free disk space

Internet connection (to download the product)

System requirements for online courses are minimal:

Computer, smart phone or tablet with any modern browser

Speakers or headphones

Internet connection

Our DVDs are region-free and will play on any standard DVD player or DVD computer drive worldwide (any DVD player software will work).

The network version of our video courses comes as MP4 file, while the learning guides come as PDF file. Both MP4 and PDF files can be uploaded to virtually all LMS and corporate networks but you may check with your IT department first.

MyDraw Software

System requirements are minimal:

Windows (XP and newer) or Mac (OS X 10.7 and higher)

512 MB RAM and 100 MB available disc space

Internet connection (to download the product)

Course Certificates

The certificates included with our training courses are generally accepted worldwide as evidence of training.

Online Training

Online courses include a blockchain-verified certificate that is issued to students once they have completed the training and passed the final exam. Credentials are verified by Accredible and can be digitally shared (for example, on LinkedIn) and printed. Click to see a sample.

Video Courses

All Video courses include a certificate that you can download, print, and fill in for each student who completes the course. Click to see a sample.

Custom Training

Custom courses include a blockchain-verified certificate that is issued to students once they have completed the training. Credentials are verified by Accredible and can be digitally shared (for example, on LinkedIn) and printed. Click to see a sample.

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