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Custom ISO 9001 Employee Training
Our Custom ISO 9001 Employee Training is a professional, 2-hour-long course designed to introduce your company's employees to crucial ISO topics. The course is taught by one of our experienced instructors who excels at generating buy-in and motivating staff to take part in the quality management system. Training is customized to your organization and presented at a time convenient for you and your staff.
This service is currently only available remotely due to Covid-19 related restrictions.
Our Custom Employee Training motivates staff to participate in ISO 9001 and focuses on areas that are key to ensuring a smooth ISO implementation and successful certification. The 'virtual live classroom' convenient in-house training is best taken at the beginning of your ISO project to create early buy-in, dispel rumors and misunderstandings, and develop awareness of customer satisfaction, quality and efficiency.
This is what participants will learn:
Introduction to the ISO 9001 standard
The aspects of ISO 9001 that are relevant to all employees
The benefits that ISO brings to employees and to your organization
How to contribute effectively to a corporate culture that emphasizes customer satisfaction, quality and efficiency
What to expect from the certification audit and how to interact with external auditors
Our instructor will:
Introduce employees to the ISO project, carefully explaining its purpose and operational benefits
Introduce the concept of quality and the quality policy, process and risk-based approaches, and the objectives of a quality management system
Show employees how a quality management system adds value to the company and its daily operations, and discuss what is necessary to achieve ISO 9001 compliance
Introduce (and distinguish between) internal and external audits, and explain how staff should best prepare for the certification audit
Authors and presenters
This course has been developed in-house by our team of ISO consultants and professional instructors. Customized training is conducted by one of our certified QMS instructors.
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The Custom ISO 9001 Employee Training is
RIGHT FOR YOUR BUSINESS if ...
Remote training can be scheduled as early as 1 week from the date of payment. We will contact you upon your purchase to agree on a mutually convenient schedule. There will also be some communication prior to the course to discuss required communications technologies, course customization, and to allow our team to prepare.
On-site training can be scheduled as early as 3 weeks from the date of payment. We will contact you upon your purchase to agree on a mutually convenient schedule. There will also be some communication prior to our visit to discuss course customization and to allow our team to prepare.
The course includes a downloadable certificate that can be issued to staff who complete the training – a requirement mandated by the ISO 9001 standard. Click to see a sample.
Two hours of customized, remoteon-site tuition for unlimited participants and a course certificate. Travel and expenses are included.
No previous knowledge of ISO 9001 required.
Course participants need to be connected through video conferencing – either individually or in group settings. You need to provide a room with sufficient seating for course participants, a presentation screen and projector (with connection to a laptop).
RemoteOn-site training lasts about 2 hours.
Our ISO 9001 Instructors
Colin has been consulting, training and auditing for more than 30 years, and has designed and implemented management systems in hundreds of companies. He has numerous professional qualifications, is an IRCA registered Lead Auditor, well-known speaker and experienced trainer.
Emily has over 20 years of experience in manufacturing companies. She is experienced in consulting, training and auditing several management systems, including ISO 9001. Emily is an IRCA registered QMS Lead Auditor and trainer for the accredited IRCA ISO 9001 Lead Auditor Class.
Melodi has over 25 years of quality experience, including direct responsibility for internal audits and certifications. She is experienced in ISO 9001, ISO 13485, ISO 14001 and ISO 17025. Melodi is an IRCA registered QMS Lead Auditor and a trainer for the accredited IRCA ISO 9001 Lead Auditor Class.
I see that you offer this training on-site and remotely. How does the remote version work?
It's the same training, no matter which version you choose. The difference is in how course participants experience the instructor: instead of a person in front of them, they'll see the instructor on a screen.
It's still live training, and participants have the same opportunities to interact with the instructor as in a classroom setting. We accomplish this through video conferencing technology.
Course participants can take the course together in a conference room with video conferencing capabilities (including a sufficiently large screen, speakers, and microphones for the participants to ask questions).
Alternatively course participants could take the course on their own computer from any location.
As part of the preparation for this course, we will explain the process to you in detail, discuss technologies, and test connections. We currently use MS Teams and Join.me, but we are also prepared to use technologies already in use at your company.
Our instructors have several years experience in teaching this course remotely. If you are concerned about certain aspects, feel free to contact us.
Do the participants have to take an exam?
No, there is no exam.
Is this course all that's necessary for staff training?
It's all you need to introduce your staff to ISO 9001 – as required by the standard. It's also enough to generate buy-in and motivate employees to participate in the quality management system.
Implementing the standard typically requires staff to modify some of their work practices. The necessary situation-specific training is provided later on by the implementation team and isn't covered by this course.
Can I buy this course for my staff even if we're not using your other products / services?
Yes, absolutely. We will tailor the course to any implementation approach you may be using. The ability to fully customize the training is one of the benefits of this course.
What are the advantages of custom training?
Our custom courses represent an evolution of traditional, classroom-based training. They are engaging presentations, tailored to your organization's circumstances and needs, and taught either at your premises or remotely through video conferencing (virtual live classroom). Compared to other training methods, these courses offer several advantages:
Rather than the sort of "one-size-fits-all" teaching you would typically find in other training programs, our custom courses are finely tuned to the needs of both your organization and its employees. As such, these courses are invariably more relevant, effective and memorable than other training solutions.
Our expert trainers can adapt the course on the fly to adjust to the understanding and attitude of the participants.
Our instructors are chosen not just for their experience but for their charisma and strong interpersonal skills. They excel at creating a relaxed environment that engages course attendees and optimizes learning.
Online training and video courses have their own characteristics, pros and cons. But to introduce staff to ISO 9001 and generate buy-in, our custom course represents the most effective training format.
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