ISO 9001:2015 Employee Training

Frequently Asked Questions

• How do we enroll our entire team?

  Our system is designed for bulk enrollment. You can purchase multiple seats and manage everything from our dashboard. The process is simple:

  1. Select the number of learners and click "Enroll".

  2. Designate a course manager and complete your purchase.

  3. Any seats not assigned during purchase can be assigned to learners within 12 months of the purchase date.

  4. Once enrolled, your course manager can track everyone's progress through the dashboard.

• Can we customize the training with our company's branding?

  Yes. For larger corporate rollouts, we offer two options:

  Custom Branding:  Add your logo, color scheme, and domain to the course platform.

  LMS Integration:  Receive the course in a standard format such as SCORM for integration into your existing Learning Management System (LMS).

  Contact our team to discuss which option best fits your technical and branding needs.

• What is the format and how long do we have access?

  This is a fully on-demand, self-paced online course.

  If the learner is enrolled during purchase, access starts immediately after payment. Any unassigned seats can be assigned to learners within 12 months of the purchase date. Once enrolled, each learner has up to 3 months of course access. Access ends when the course is completed. Extensions are available upon request for an additional fee.

• Is there a final assessment, and what happens if someone doesn't pass?

  Yes, there is a short multiple-choice assessment to verify understanding. It’s designed to be straightforward and takes about 5 minutes.

  Unlimited Retakes:  Employees can retake the assessment as many times as needed at no extra cost.

  Passing Score:  A score of 70% is required to pass.

  Instant Feedback:  After the assessment, learners receive their score and a review of the results, so they know which areas to revisit.

• Do employees receive a certificate?

  Yes. Immediately upon passing the assessment, each employee receives a digital Certificate of Completion. It documents completion of the awareness training and can support your organization's competence and awareness records.

• Is this course sufficient for all our ISO 9001 staff training needs?

  It is designed for general employee awareness. Managers need Manager Training; senior leaders with organization-wide responsibility need Executive Training; QMS implementers and internal auditors need Implementer Training or Auditor Training.

  Your organization must still determine the competence needed for each role and evaluate whether training and other actions are effective.

• Is this course accredited by Exemplar Global?

  No. This is a concise awareness course and is not presented as an Exemplar Global-certified course.

  For roles requiring formal certification, such as QMS implementers and internal auditors, we offer separate certified training as an Exemplar Global Certified Training Provider.

• What are the advantages of the on-demand format over a live course?

  The on-demand format lets you train employees consistently without taking an entire team away from operations at the same time.

  Minimal Operational Disruption:  Stagger training across shifts, locations and time zones, allowing normal work to continue throughout the rollout.

  Flexible Learning:  Employees complete short lessons at their own pace, on any device and at a time that fits their workload.

  Consistent Content:  Every employee receives the same clear awareness training, regardless of when or where they complete it.

  Immediate, Scalable Rollout:  Begin as soon as employees are enrolled, then manage participation and track completion from one dashboard.