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Quality Basics - Quality is Everyone's Job!
This video training course is perfect for sharpening employee awareness and commitment to quality and customer satisfaction. The course also helps generate employee buy-in, which is crucial when setting up an ISO 9001 system. Run time is 16 minutes.
The video is available either as a DVD or an MP4 file with a license for your corporate network or LMS. Please choose the version that's right for you.
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Buy the course in MP4 format with Corporate Network License for USD 1,250.00. Please enter the upgrade code shown on the receipt for your DVD.
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The video motivates and sets the stage for your company's ISO 9001 implementation by teaching employees the concepts of quality and customer satisfaction. The course discusses quality and its importance to the company's success, and the four basic guidelines for assuring satisfactory quality. The video is presented in clear, straightforward English by two of the most respected figures in the industry.
This is what you will learn:
Concepts of quality and customer satisfaction
How to contribute to a corporate culture that emphasizes quality and customer satisfaction
The course comprises six sections:
What is quality?
Why is quality important?
Aspects of quality
What is your role in achieving quality?
Authors and presenters
The video is presented by two of the most respected experts in ISO 9001, Jack West and Charlie Cianfrani.
Take a Look
Watch the trailer and see for yourself why this video is such an effective quality primer.
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The Quality Basics video is
RIGHT FOR YOUR BUSINESS if ...
Upload to Your Network
For maximum flexibility, the MP4 version of this course comes with a perpetual network license. This means you can upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach.
If you're not sure about the MP4 version of this course, why not test the DVD first. If you decide to upgrade to a network license, we'll deduct the price of the DVD.
The course includes a downloadable certificate that can be issued to employees who watch the video and used as evidence of training. Click to see a sample.
The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should have a copy of the guide to use as a reference, so order extra if necessary. Purchase options for additional guides include:
Professionally-printed booklets at USD 9.00 each ()
PDF master with network license for self-printing and paperless usage at USD 149.00
The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should be given a copy of the guide to use as a reference.
The guide is supplied in PDF format with a network license that entitles you to print as many booklets as required for your employees. All that's needed is a standard office printer.
One DVD, one Learning Guide, technical support and a course certificate.
One MP4 file, the Learning Guide PDF, technical support and a course certificate.
DVD ships within 1 business day.
Once payment has been made, we will email you a link with download instructions within one business day.
Course run time is 16 minutes.
30-Day Money-Back Guarantee
Buy without risk and get a full refund if you're not completely satisfied.
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.
Corporate network, intranet or LMS. MP4 and PDF files work in virtually any setup.
Do I need this video in addition to or instead of the ISO 9001:2015 Basics video?
The answer depends on your needs but many companies find it beneficial to purchase both videos.
If you are at the beginning of your ISO 9001 implementation and want to introduce your staff to ISO and generate buy-in, the ISO 9001:2015 Basics video is ideal. Some companies, though, may prefer to gradually set the stage for the quality management standard and show the Quality Basics video some weeks earlier.
If your company is already ISO 9001 certified and wants to refresh a corporate culture that focuses on quality and customer satisfaction, the short Quality Basics video serves well, particularly if presented in staff meetings. In addition, you will find ISO 9001:2015 Basics ideal to conduct the required ISO training of newly hired staff.
What are the advantages of this video course?
This video course is a rich multimedia presentation combining lectures, interviews, video clips, graphics, animated white board, and sound effects. As a result, learning is not only effective but also fun – and that's a big difference to other video courses that often are nothing more than the recording of a lecturer in a classroom setting.
This video course also offers several advantages over other types of training:
One video can be shown multiple times to an unlimited number of people without increase in cost.
The multimedia effects of this video serve to capture the audience.
This video can be shown to individuals, presented in group settings, or – for ultimate flexibility – made available on the corporate network.
Anybody can present this course, even without knowledge of the subject.
Other training formats have their own characteristics, pros and cons. But to motivate staff and boost their commitment to quality, this video course is ideal.
Will the video work on my system?
Yes, our videos work on virtually every system worldwide.
Our DVDs are region-free. There are no regional restrictions, and we've never had reports of compatibility problems.
If you purchase the Network/LMS Version, you will receive the video in MP4 format and the Learning Guide as a PDF file. Both file formats are compatible with virtually any network, LMS and device without the need for additional software installation.
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10% discount if you buy 10 to 49 booklets
20% discount if you buy 50 to 99 booklets
30% discount if you buy 100 to 249 booklets
40% discount if you buy over 250 booklets