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Quality Basics - Quality is Everyone's Job!

Quality Basics

This video training course is perfect for sharpening employee awareness and commitment to quality and customer satisfaction. The course also helps generate employee buy-in, which is crucial when setting up an ISO 9001 system. Run time is 16 minutes.

The video is available either as a DVD or an MP4 file with a license for your corporate network or LMS. Please choose the version that's right for you.

DVD version

Network / LMS version

USD 195.00

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USD 1,450.00

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3.8 out of 5 stars

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Inexpensive
On a per-head basis, this DVD course is the most cost-effective way to train your company's staff.

Convenient
Upload the course to your corporate network and let your staff watch it whenever they want, wherever they are.

Entertaining
Enjoyable and easy to follow – the ideal basis for effective learning.

Flexible
The DVD is region-free and works worldwide.

Time saving
Clear and concise – the course achieves its objectives in half an hour.

Perpetual license
The network license is perpetual – it will never expire and you'll never have to pay extra.

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Do you need extra learning guides?

Yes

No, proceed to cart

Do you want pre-printed guides or the PDF master?

Pre-printed

PDF master

Professionally printed booklets at USD 9.00 each (volume discounts).

Quantity

PDF master with network license for self-printing and paperless usage at USD 149.00

Do you already own the DVD?

No, I don't

Yes, I do

Buy the course in MP4 format with Corporate Network License for USD 1,450.00

Buy the course in MP4 format with Corporate Network License for USD 1,250.00. Please enter the upgrade code shown on the receipt for your DVD.

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Description

The video motivates and sets the stage for your company's ISO 9001 implementation by teaching employees the concepts of quality and customer satisfaction. The course discusses quality and its importance to the company's success, and the four basic guidelines for assuring satisfactory quality. The video is presented in clear, straightforward English by two of the most respected figures in the industry.

Learning objectives

This is what you will learn:

Concepts of quality and customer satisfaction

How to contribute to a corporate culture that emphasizes quality and customer satisfaction

Course content

The course comprises six sections:

Introduction

What is quality?

Why is quality important?

Aspects of quality

What is your role in achieving quality?

Conclusion

Authors and presenters

The video is presented by two of the most respected experts in ISO 9001, Jack West and Charlie Cianfrani.

Prerequisites

This course doesn't require previous knowledge of ISO 9001 or quality management.

Take a Look

Watch the trailer and see for yourself why this video is such an effective quality primer.

3:22

Quality Basics - Sample

The Quality Basics video is
RIGHT FOR YOUR BUSINESS if ...

Aware Staff

Your staff needs to be more aware of quality and customer satisfaction

Implement ISO 9001

You need to slowly set the stage for ISO 9001 implementation

Create Momentum

You want to create the momentum to revive a flagging ISO 9001 system

The Quality Basics video training is suitable for organizations of any size and industry worldwide.

LMS

Upload to Your Network

LMS

For maximum flexibility, the MP4 version of this course comes with a perpetual network license. This means you can upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach.

If you're not sure about the MP4 version of this course, why not test the DVD first. If you decide to upgrade to a network license, we'll deduct the price of the DVD.

Certificate

The course includes a downloadable certificate that can be issued to employees who watch the video and used as evidence of training. Click to see a sample.

Certificate
Learning Guide

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should have a copy of the guide to use as a reference, so order extra if necessary. Purchase options for additional guides include:

Professionally-printed booklets at USD 9.00 each (volume discounts)

PDF master with network license for self-printing and paperless usage at USD 149.00

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should be given a copy of the guide to use as a reference.

The guide is supplied in PDF format with a network license that entitles you to print as many booklets as required for your employees. All that's needed is a standard office printer.

What's included
One DVD, one Learning Guide, technical support and a course certificate.

What's included
One MP4 file, the Learning Guide PDF, technical support and a course certificate.

Free shipping
DVD ships within 1 business day.

Easy download
Once payment has been made, we will email you a link with download instructions within one business day.

Duration
Course run time is 16 minutes.

30-Day Money-Back Guarantee
Buy without risk and get a full refund if you're not completely satisfied.

Requirements
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Requirements
Corporate network, intranet or LMS. MP4 and PDF files work in virtually any setup.

Additional Information

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