Quality Basics - Quality is Everyone's Job!

Foster a culture of quality and customer satisfaction among your staff.

ISO 9001 Quality Basics Video Training

Easily sharpen employee awareness and commitment to quality and customer satisfaction with this brief multimedia video course. It's perfect for keeping employees motivated and onboard the ISO 9001 system. The course is in DVD format (network/LMS version also available).

16 minutes | Learning Guide included | Unlimited viewers

USD 195.00

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The Quality Basics video course is ideal for organizations seeking to increase employee awareness for quality and customer satisfaction.

The training video is a convenient solution to get staff on board a new quality initiative and create motivation to take part. It's entertaining and stimulates the interest of viewers – the perfect condition for sharpening employee awareness of quality and the importance of satisfied customers. After watching the course, viewers can check their knowledge by completing the quiz included in the Learning Guide.

Learning Objectives

Upon completion of this course, viewers will:

Be motivated to take part in quality initiatives

Have a better awareness of quality and customer satisfaction

Be able to contribute to a corporate culture that emphasizes quality and customer satisfaction

Course Content

The course combines elements of lectures, interviews, video clips, text and graphics.


What is quality?

Why is quality important?

Aspects of quality

What is your role in achieving quality?


Authors and Presenters

The training video is presented by two of the most respected experts in ISO 9001, Jack West and Charles Cianfrani.

Take a Look

Watch the trailer and see for yourself why this video is such an effective quality primer.


Quality Basics - Sample


The course includes a training certificate that you can download and issue to all course participants. The certificate satisfies the ISO 9001 requirements for staff training. It demonstrates that your staff have participated in a educational program and understand what ISO 9001 is, what it entails, and the benefits it can bring to your organization.

Certificate: Quality Basics (DVD Version)

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later as reference and reminder. Each viewer should have their own copy, but we only supply one with the DVD. Click the button to buy additional copies.

Buy More Learning Guides

One DVD, one Learning Guide, technical support and a course certificate.

Course run time is 16 minutes.

Money-Back Guarantee
Comprehensive 30-Day Money-Back Guarantee for risk-free purchase

A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Clients We've Helped

Link Solutions INC Rand Siemens Government Technology Tesla Tri-Tec Manufacturing Peter Lacke Paints M&B Machine INC DGS Crewing Agency NEO Consult Matandy Lawrence Livermore National Laboratory US Department of Defense Siemens Energy Faxitron Microsoft US Army Crowley Sensical INC

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