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Quality Basics - Quality is Everyone's Job!

Multimedia video training

Quality Basics

Easily sharpen employee awareness and commitment to quality and customer satisfaction with this brief multimedia video course. It's perfect for keeping employees motivated and onboard the ISO 9001 system.

16 minutes | Learning Guide included| Unlimited viewers

Choose between DVD and Network / LMS license

DVD version

Network / LMS version

USD 195.00

Free Shipping

USD 1,450.00

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3.8 out of 5 stars

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Inexpensive
The most cost-effective way to train your entire staff

Convenient
Available to your staff whenever they want, wherever they are

Entertaining
Enjoyable and easy to follow – the ideal basis for effective learning

Flexible
The DVD is region-free and works worldwide

Perpetual license
The network license will never expire – and there are no extra fees

Time saving
Achieves its objectives in less than 20 minutes

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Do you need extra Learning Guides?

Yes

No, proceed to cart

Do you want pre-printed guides or the PDF master?

Pre-printed

PDF master

Professionally printed booklets at USD 9.00 each (volume discounts).

Quantity

PDF master with network license for self-printing and paperless usage at USD 149.00

Do you already own the DVD?

No, I don't

Yes, I do

Buy the course in MP4 format with Corporate Network License for USD 1,450.00

Buy the course in MP4 format with Corporate Network License for USD 1,250.00. Please enter the upgrade code shown on the receipt for your DVD.

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Description

The Quality Basics video course is a convenient employee introduction to the concepts of quality and customer satisfaction. It gets staff on board your company's quality initiative and creates motivation to take part. The multimedia video format is entertaining and stimulates the interest of viewers – the perfect condition for sharpening employee awareness of quality and the importance of satisfied customers.

The DVD version is a particularly inexpensive employee training solution for groups. The video is best shown in a meeting. Though it's complete training in itself, you could periodically pause the presentation for discussion and have the viewers complete the quiz included in the Learning Guide.

The Network / LMS license makes the administration of this employee training particularly convenient. Viewers can independently – and at their convenience – take the course and complete the quiz included in the Learning Guide.

The video training is best given prior to introducing any new quality initiative – or anytime later on as a refresher and reminder.

Learning Objectives

Upon completion of this course, viewers will:

Be motivated to take part in quality initiatives

Have a better awareness of quality and customer satisfaction

Be able to contribute to a corporate culture that emphasizes quality and customer satisfaction

Course Content

The multimedia course combines elements of lectures, interviews, video clips, text and graphics.

Introduction

What is quality?

Why is quality important?

Aspects of quality

What is your role in achieving quality?

Conclusion

Authors and Presenters

The video is presented by two of the most respected experts in ISO 9001, Jack West and Charlie Cianfrani.

Prerequisites

This course doesn't require previous knowledge of ISO 9001 or quality management.

Take a Look

Watch the trailer and see for yourself why this video is such an effective quality primer.

3:22

Quality Basics - Sample

The Quality Basics video is
RIGHT FOR YOUR BUSINESS if ...

Aware Staff

Your staff needs to be more aware of quality and customer satisfaction

Implement ISO 9001

You need to slowly set the stage for ISO 9001 implementation

Create Momentum

You want to create the momentum to revive a flagging ISO 9001 system

Suitable for organizations of any size and industry worldwide.

LMS

Upload to Your Network

LMS

For maximum flexibility, choose the Network / LMS version. You'll be able to upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach.

Not ready to commit?   No problem – just test the DVD first. If you decide to upgrade to a network license, we'll deduct the price of the DVD.

Certificate

The course includes a template for a training certificate that you can download and issue to all course participants. Click to see a sample.

Certificate
Learning Guide

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later on as reference and reminder.

Each viewer should have their own copy.

As the course includes only one copy, you need to order additional guides as necessary. Purchase options include:

Professionally-printed booklets at USD 9.00 each (volume discounts)

PDF master with network license for self-printing and paperless usage at USD 149.00

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later on as reference and reminder.

Each viewer should have their own copy.

The guide is supplied in PDF format with a network license that entitles you to print as many booklets as required for your employees. All that's needed is a standard office printer.

What's included
One DVD, one Learning Guide, technical support and a course certificate.

What's included
One MP4 file, the Learning Guide PDF, technical support and a course certificate.

Free shipping
DVD ships within 1 business day.

Easy download
Once payment has been made, we will email you a link with download instructions within one business day.

Duration
Course run time is 16 minutes.

30-Day Money-Back Guarantee
Buy without risk and get a full refund if you're not completely satisfied.

Requirements
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Requirements
Corporate network, intranet or LMS. MP4 and PDF files work in virtually any setup.

Additional Information

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