How To Deal With External Auditors - A Basic Guide for Employees

Equip your staff for a seamless ISO 9001 certification audit.

How To Deal With External Auditors

Prepare staff and managers for the ISO 9001 certification audit with this informative multimedia video course. Shown during the days leading up to the audit, this brief video training will help create the conditions for your audit success. The course is in DVD format (network/LMS version also available).

22 minutes | Learning Guide included | Unlimited viewers

USD 195.00

Free Shipping

Ratings and Reviews

Show Reviews


93 ratings

Reviewer Rating 5 Stars
Reviewer Rating 4 Stars
Reviewer Rating 3 Stars
Reviewer Rating 2 Stars
Reviewer Rating 1 Star


The How To Deal With External Auditors video course is ideal for organizations seeking to increase their chances for successful ISO certification by minimizing employee stress and mistakes during the assessment.

The training video shows what to expect from external audits and how to interact with the auditors. We recommend to show this video to all employees and managers 1-3 days before the certification audit. The multimedia video format is entertaining and stimulates the interest of viewers – the perfect condition for reducing anxiety, creating readiness for the audit, and ultimately increasing your chances for success. After watching the course, viewers can check their knowledge by completing the quiz included in the Learning Guide.

Learning Objectives

Upon completion of this course, viewers will:

Know what to expect from the ISO 9001 certification audit

Know how to get their work area ready for the audit

Be able to interact with auditors, give the right answers, and avoid common pitfalls

Course Content

The course combines elements of lectures, interviews, video clips, text and graphics.


What is an external quality audit?

What should an employee expect during an audit?

How should employees interact with auditors?

Audit example


Authors and Presenters

The training video is presented by two of the most respected experts in ISO 9001, Jack West and Charles Cianfrani.

Take a Look

Watch the trailer and see for yourself how this video prepares for the certification audit.


How to Deal With External Auditors - Sample


The course includes a training certificate that you can download and issue to all course participants. The certificate satisfies the ISO 9001 requirements for staff training. It demonstrates that your staff have participated in a educational program and understand what ISO 9001 is, what it entails, and the benefits it can bring to your organization.

Certificate: How To Deal With External Auditors (DVD Version)

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later as reference and reminder. Each viewer should have their own copy, but we only supply one with the DVD. Click the button to buy additional copies.

Buy More Learning Guides

One DVD, one Learning Guide, technical support and a course certificate.

Course run time is 22 minutes.

Money-Back Guarantee
Comprehensive 30-Day Money-Back Guarantee for risk-free purchase

A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Clients We've Helped

M&B Machine INC Crowley Peter Lacke Paints Siemens Energy DGS Crewing Agency NEO Consult TDK US Department of Defense US Army Microsoft Interstates Amazon Faxitron FM First Majestic Siemens Government Technology Phillips 66 Sensical INC Peublo Community College

Load More

Additional Information

How can we help?

Please enter your full name

Please enter a valid email

Please enter a valid phone number

Please enter a message

Send Inquiry

Thanks. Your message has been sent. We'll get back to you as soon as possible.

Looking for information or advice?
Ask us anything

We'll reply ASAP