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How To Deal With External Auditors - A Basic Guide for Employees

How To Deal With External Auditors

This course prepares your staff for the ISO 9001 certification audit. Best shown to your employees 1-3 days before the audit, the course will reduce the possibility of nonconformities and increase your chances of success. Run time is 22 minutes.

The video is available either as a DVD or an MP4 file with a license for your corporate network or LMS. Please choose the version that's right for you.

DVD version

Network / LMS version

USD 195.00

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USD 1,450.00

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Inexpensive
On a per-head basis, DVD courses are the most cost-effective way to train your company's staff.

Convenient
Upload the course to your corporate network and let your staff watch it whenever they want, wherever they are.

Entertaining
Enjoyable and easy to follow – the ideal basis for effective learning.

Flexible
The DVD is region-free and works worldwide.

Time saving
Clear and concise – the course achieves its objectives in half an hour.

Perpetual license
The network license is perpetual – it will never expire and you'll never have to pay extra.

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Do you need extra learning guides?

Yes

No, proceed to cart

Do you want pre-printed guides or the PDF master?

Pre-printed

PDF master

Professionally printed booklets at USD 9.00 each (volume discounts).

Quantity

PDF master with network license for self-printing and paperless usage at USD 149.00

Do you already own the DVD?

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Buy the course in MP4 format with Corporate Network License for USD 1,450.00

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Description

This course gives your company's staff (including management) a frank explanation of what to expect from external audits and how to interact with the auditors. The course not only addresses any anxieties your team might have prior to the audit, it also teaches staff to view external audits as opportunities to make your company more efficient and competitive.

Learning objectives

This is what you will learn:

Overview of the ISO 9001 certification audit

What to expect when facing an external auditor

Appropriate interaction between employees and external auditors

How to give the right answers and avoid common pitfalls

Course content

The course comprises six sections:

Introduction

What is an external quality audit?

What should an employee expect during an audit?

How should employees interact with auditors?

Audit example

Conclusion

Authors and presenters

The video is presented by two of the most respected experts in ISO 9001, Jack West and Charlie Cianfrani.

Prerequisites

This course doesn't require previous knowledge of ISO 9001.

Take a Look

Watch the trailer and see for yourself why this DVD is such a popular option.

3:00

DVD Quality Basics

The How To Deal With External Auditors video is
RIGHT FOR YOUR BUSINESS if ...

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You want to minimize employee stress and mistakes during the certification audit

Successful ISO 9001 Certification

You want to increase your chances for successful ISO certification

The How To Deal With External Auditors video training is suitable for organizations of any size and industry worldwide.

LMS

Upload to Your Network

LMS

For maximum flexibility, the MP4 version of this course comes with a perpetual network license. This means you can upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach.

If you're not sure about the MP4 version of this course, why not test the DVD first. If you decide to upgrade to a network license, we'll deduct the price of the DVD.

Certificate

The course includes a downloadable certificate that can be issued to employees who watch the video and used as evidence of training. Click to see a sample.

Certificate
Learning Guide

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should have a copy of the guide to use as a reference, so order extra if necessary. Purchase options for additional guides include:

Professionally-printed booklets at USD 9.00 each (volume discounts)

PDF master with network license for self-printing and paperless usage at USD 149.00

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should be given a copy of the guide to use as a reference.

The guide is supplied in PDF format with a network license that entitles you to print as many booklets as required for your employees. All that's needed is a standard office printer.

What's included
One DVD, one Learning Guide, technical support and a course certificate.

What's included
One MP4 file, the Learning Guide PDF, technical support and a course certificate.

Free shipping
DVD ships within 1 business day.

Easy download
Once payment has been made, we will email you a link with download instructions within one business day.

Duration
Course run time is 22 minutes.

30-Day Money-Back Guarantee
Buy without risk and get a full refund if you're not completely satisfied.

Requirements
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Requirements
Corporate network, intranet or LMS. MP4 and PDF files work in virtually any setup.

Additional Information

  • Is this video necessary to pass the certification audit?

    No, this video is entirely optional. If your staff feels confident about their role in the certification audit and understands the correct way to interact with auditors, this video may not be necessary.

    However, it's not unusual for companies to experience complications during the certification audit, especially if uninformed or nervous employees misrepresent operational processes or inadvertently misinform the auditor. This video training program is designed to address these and other potential pitfalls, and as such represents a practical, cost-effective investment.

  • What are the advantages of video courses?

    In their simplest version, video courses are nothing more than the recording of a lecturer in a classroom setting.

    Our video courses are at the other end of the spectrum. They are rich multimedia presentations combining lectures, interviews, video clips, graphics, animated white board and sound effects. Compared to other training methods, they offer several advantages:

    Inexpensive
    One video can be shown multiple times to an unlimited number of people without increase in cost.

    Interesting
    The multimedia effects of our videos serve to capture the audience.

    Flexible
    Videos can be shown to individuals, presented in group settings, or – for ultimate flexibility – made available on the corporate network.

    Easy
    Anybody can present a DVD, even without knowledge of the subject.

    Online training and traditional classes have their own characteristics, pros and cons. But to prepare staff for the certification audit, our video course is ideal.

  • Will the video work on my system?

    Yes, our videos work on virtually every system worldwide.

    Our DVDs are region-free. There are no regional restrictions, and we've never had reports of compatibility problems.

    If you purchase the Network/LMS Version, you will receive the video in MP4 format and the Learning Guide as a PDF file. Both file formats are compatible with virtually any network, LMS and device without the need for additional software installation.

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