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How To Deal With External Auditors - A Basic Guide for Employees
This course prepares your staff for the ISO 9001 certification audit. Best shown to your employees 1-3 days before the audit, the course will reduce the possibility of nonconformities and increase your chances of success. Run time is 22 minutes.
The video is available either as a DVD or an MP4 file with a license for your corporate network or LMS. Please choose the version that's right for you.
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Buy the course in MP4 format with Corporate Network License for USD 1,250.00. Please enter the upgrade code shown on the receipt for your DVD.
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This course gives your company's staff (including management) a frank explanation of what to expect from external audits and how to interact with the auditors. The course not only addresses any anxieties your team might have prior to the audit, it also teaches staff to view external audits as opportunities to make your company more efficient and competitive.
This is what you will learn:
Overview of the ISO 9001 certification audit
What to expect when facing an external auditor
Appropriate interaction between employees and external auditors
How to give the right answers and avoid common pitfalls
The course comprises six sections:
What is an external quality audit?
What should an employee expect during an audit?
How should employees interact with auditors?
Authors and presenters
The video is presented by two of the most respected experts in ISO 9001, Jack West and Charlie Cianfrani.
Take a Look
Watch the trailer and see for yourself how this video prepares for the certification audit.
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The How To Deal With External Auditors video is
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Upload to Your Network
For maximum flexibility, the MP4 version of this course comes with a perpetual network license. This means you can upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach.
If you're not sure about the MP4 version of this course, why not test the DVD first. If you decide to upgrade to a network license, we'll deduct the price of the DVD.
The course includes a downloadable certificate that can be issued to employees who watch the video and used as evidence of training. Click to see a sample.
The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should have a copy of the guide to use as a reference, so order extra if necessary. Purchase options for additional guides include:
Professionally-printed booklets at USD 9.00 each ()
PDF master with network license for self-printing and paperless usage at USD 149.00
The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. All staff watching the video should be given a copy of the guide to use as a reference.
The guide is supplied in PDF format with a network license that entitles you to print as many booklets as required for your employees. All that's needed is a standard office printer.
One DVD, one Learning Guide, technical support and a course certificate.
One MP4 file, the Learning Guide PDF, technical support and a course certificate.
DVD ships within 1 business day.
Once payment has been made, we will email you a link with download instructions within one business day.
Course run time is 22 minutes.
30-Day Money-Back Guarantee
Buy without risk and get a full refund if you're not completely satisfied.
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.
Corporate network, intranet or LMS. MP4 and PDF files work in virtually any setup.
Is this video necessary to pass the certification audit?
No, this video is entirely optional. If your staff feels confident about their role in the certification audit and understands the correct way to interact with auditors, this video may not be necessary.
However, it's not unusual for companies to experience complications during the certification audit, especially if uninformed or nervous employees misrepresent operational processes or inadvertently misinform the auditor. This video training program is designed to address these and other potential pitfalls, and as such represents a practical, cost-effective investment.
What are the advantages of this video course?
This video course is a rich multimedia presentation combining lectures, interviews, video clips, graphics, animated white board, and sound effects. As a result, learning is not only effective but also fun – and that's a big difference to other video courses that often are nothing more than the recording of a lecturer in a classroom setting.
This video course also offers several advantages over other types of training:
One video can be shown multiple times to an unlimited number of people without increase in cost.
The multimedia effects of this video serve to capture the audience.
This video can be shown to individuals, presented in group settings, or – for ultimate flexibility – made available on the corporate network.
Anybody can present this course, even without knowledge of the subject.
Other training formats have their own characteristics, pros and cons. But to prepare staff for the certification audit, this video course is ideal.
Will the video work on my system?
Yes, our videos work on virtually every system worldwide.
Our DVDs are region-free. There are no regional restrictions, and we've never had reports of compatibility problems.
If you purchase the Network/LMS Version, you will receive the video in MP4 format and the Learning Guide as a PDF file. Both file formats are compatible with virtually any network, LMS and device without the need for additional software installation.
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10% discount if you buy 10 to 49 booklets
20% discount if you buy 50 to 99 booklets
30% discount if you buy 100 to 249 booklets
40% discount if you buy over 250 booklets