We collected the most common questions of our customers, as well as our responses, ranging from questions about our ISO 9001 quality manuals, templates and guides, to questions about ISO 9001 and how to implement ISO 9001.
Can I contact you if I have questions about your products?
How do your products help people like me who don't have a clue where to start?
Are your products designed for small, medium or large companies?
Do your books cover ISO 9002?
Are your ISO 9001 procedures templates and forms specific to a particular industry?
Can you guarantee that we will achieve ISO 9001 certification with your templates?
Can you give me any references to call?
Are your templates, forms and guides suitable to implement ISO 9001 at a small manufacturing business?
We are a service company. Can we use your ISO 9001 products?
Do your documentation templates mirror the structure of the ISO 9001 standard?
Does your "ISO 9001 Quality Management Manual" have separate sections for the quality manual and procedures?
Are your manuals and forms ISO 9001:2015 compliant?
Can you help me if I am not sure how to make the best use of your products during our ISO 9001 implementation?
Do your customer service representatives have a background in ISO 9001?
How can I purchase your products, and how will I receive them?
Is the payment process secure and how is my personal information protected?
Do you charge any fees (for example, shipping fees) or taxes?
Once I order the 9001Simplified ISO 9001 Quality Management Manual, will it be evident how to start?
We are a small distribution company with only 3 employees and without any manufacturing. Will we need thousands of pages of control processes?
Our company is ISO 9001 certified but our ISO 9001 system is awkward and bureaucratic; we implemented it years ago for marketing purposes. How can we improve our ISO 9001 system so that our operations benefit from it?
How long does it take to get ISO 9001 certified?
How much does it cost to get ISO 9001 certified?
How do we best prepare for an audit?
Being a start up company, will we need several months of 'objective evidence' before we can attempt certification?
I am very new to ISO 9001. What would you recommend for me to read as a starter so I can brief the boss on how and if we should proceed with ISO 9001?
What is the difference between ISO 9001, ISO 9000 and ISO 9001:2015?
What is the difference between ISO 9001 certification and ISO 9001 accreditation?
I am not sure if I should get certified to ISO 9000, ISO 9001 or ISO 9004?
Who wrote the ISO 9001 standard?
What are the benefits of ISO 9001 certification?
What is ISO 9000:2015 and ISO 9001:2015?
Is ISO 9001:2008 a predecessor of ISO 9001:2015?