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We are providing you here with important information about your purchase. If you cannot find the information that you are looking for, please take a look at our Frequently Asked Questions.

Payment Options

Payment is made online through our secure payment page using state-of-the art, bank-level encryption to ensure that your personal data and credit card information remain completely secure. We accept all major credit cards and PayPal.

Payment

Please note that we don't accept payments over the phone for security reasons. If, however, you want to pay by bank transfer, please contact us for instructions and a pro-forma invoice.

Returns and Refunds

Your satisfaction is guaranteed. We back all products with our Money-Back Guarantee so that you can get a refund if you are not completely satisfied. Refunds are available within the timeframes shown below:

Money-Back Guarantee

ISO 9001 Products:   within 14 days of purchase

Online Training:   within 14 days of purchase and within 2 days of registering

DVD Courses:   within 14 days of purchase

MyDraw Flowchart Software:   within 30 days of purchase

In order to get a full refund for your purchase of ISO 9001 products, please mail your completed refund request form to us within 14 calendar days of your purchase.

Download refund request form

Online Training

In order to get a refund for an online course, simply contact us within 14 days for your purchase and within 2 days of registering for the course and request a refund. We will then confirm your refund request by email. Please understand that we can only accept refund requests if you haven't completed the course yet.

DVD Courses and Learning Guides

In order to get a refund for a DVD course or learning guide, simply contact us within 14 days of your purchase and request a refund. We will then email you a return authorization and instructions.

See our Terms & Conditions for additional information.

Product Delivery and Shipping

You will receive your purchase quickly - see below.

Money-Back Guarantee

ISO 9001 Products:   immediately - by digital download

Online Training:   immediately - through assignable license code

DVD Courses:   shipped within 1 business day

Our ISO 9001 products are available by digital download immediately after your payment so that you can start using them without delay. After completing your payment, you will receive an email with the download instructions. Downloads will be available for 10 days so be sure to complete your download within that timeframe.

License Codes

When you purchase online training, we will provide you with a license code for each course; the license codes are used to register for the course (the person registering for the course does NOT need to be the person who purchased the course). License codes are provided to you immediately after your payment; you will receive an email that includes a license code for each purchased online course together with instructions. License codes are valid for 6 months so please be sure to register for the course within that timeframe. Once you registered for a course, you have up to 6 months time to complete the course.

Shipping

Our DVD courses and learning guides are shipped worldwide using the shipment option of your choice. We generally ship within 1 business day. Shipment options range from Super Saver to Next Day Air and can be selected during checkout. After entering your shipping address you will be presented with the different shipping options which also include real-time shipping rates and estimated arrival dates. All shipping fees are calculated based on actual weight, shipping method and destination.

Domestic Shipments (Within the USA)

Our domestic shipping options include free shipping (Super Saver).

International Shipments (Worldwide)

We ship worldwide. Our international shipping options include discounted shipping (Super Saver International). We understand that international shipping can be costly so we'll share these shipping expenses with you.

Customs

Please note that shipments outside the USA may be subject to custom duties and taxes imposed by the destination country. Any such duties and taxes are the responsibility of the recipient.

Usage and Licensing

ISO 9001 Products

You may use our ISO 9001 products, modified or unmodified, at a single company/organization that is either your or your client's company/organization. In order to use the same ISO 9001 product at an additional company/organization, please contact us for a corporate discount on additional licenses.

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You are authorized to make any and unlimited modifications to our ISO 9001 products to fit the circumstances of your company/organization.

Online Training

When purchasing an online course from us, you will receive a license code that you (or anybody you designate) may use to register for the online course and take the training. Each online course is designed to be taken by a single person (the person registering for the course). Corporations may purchase any number of courses (corporate discounts are automatically given during checkout) and then provide the license codes to their employees who are then able to independently register and take the course.

DVD Courses

DVD courses may be viewed by yourself personally or by any number of employees at one physical site of one single company/organization. In order to show a DVD course at another physical location and/or company/organization, please purchase an additional DVD course.

If you would like to place a DVD course on your corporate network or LMS, you may purchase a network license for USD $1345.00 per DVD course. If you previously purchased a DVD to evaluate the course, we will deduct the cost of the DVD from the cost of the network license. Please contact us to purchase a network license.

The learning guides that accompany each DVD course are designed for individuals; each viewer should receive their own learning guide. You may purchase any number of learning guides together with the DVD course or separately at volume discounts (volume are automatically given during checkout). In order to print the learning guides by yourself or provide them on your corporate network, we offer a PDF version and license for USD $99.00 per learning guide. Please contact us to purchase a license.

See our Terms & Conditions for additional information.

Course Certificates

All our training courses include course certificates. Course certificates may be used worldwide as evidence of training (per ISO 9001:2015 Section 7.2); simply keep a copy of the course certificate in your company's employee file.

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Online Training

Students who complete an interactive online course will be issued a course certificate that is recognized worldwide as evidence of training. After successful completion of the course and passing of the final exam, we will issue a course certificate that can be downloaded and printed out by the student. View a sample course certificate.

DVD Courses

All DVD courses include a course certificate that can be downloaded, printed out and filled in for each student who completes the course.

System Requirements

ISO 9001 Products

System requirements for ISO 9001 Products are minimal; most of today's computers will meet the requirements. Note that a fully functioning demo version of Microsoft Visio, which is used to modify flowcharts and similar images, can be downloaded free of charge from the Microsoft website.

Money-Back Guarantee

Windows (XP and newer) - or - Mac (OS X)

Microsoft Word (version 2007 & newer)

Microsoft Visio (free trial version, or version 2007 & newer) or My Draw

Any PDF viewer software (for example, the free Adobe Reader)

Any unzip utility (typically part of Windows or Mac)

15 MB of free disk space

Internet connection (to download the product)

System requirements for online courses are minimal; most of today's computers will meet the requirements without additional software downloads.

Windows or MAC or Linux computer (smart phones and tablets are not supported)

Microsoft IE browser (version 7.0 or higher) or Mozilla Firefox browser (version 3.5 or higher). Note that other browsers are not supported.

Any PDF viewer software (for example, the free Adobe Reader)

Speakers or headphones

Monitor at least SVGA (1024x768)

Internet connection (broadband connection is recommended but not necessary)

All our DVDs are region-free and will play on any standard DVD player or DVD computer drive worldwide (any DVD player software will work).


ISO 9001 Simplified Money Back Guarantee