Payment is made online through our secure payment page using state-of-the art, bank-level encryption to ensure that your personal data and credit card information remain completely secure. We accept all major credit cards and PayPal.
Please note that we don't accept payments over the phone for security reasons. If, however, you want to pay by bank transfer, please contact us for instructions and a pro-forma invoice.
Returns and Refunds
Your satisfaction is guaranteed. We back all products with our Money-Back Guarantee so that you can get a refund if you are not completely satisfied. Refunds are available within the time frames shown below:
ISO 9001 Products: within 14 days of purchase
Online Training: within 14 days of purchase and within 2 days of registering
DVD Courses: within 14 days of purchase
MyDraw Software: within 30 days of purchase
ISO 9001 Products
In order to get a full refund for your purchase of ISO 9001 products, please mail your completed refund request form to us within 14 calendar days of your purchase.
In order to get a refund for an online course, simply contact us within 14 days of your purchase and within 2 days of registering for the course and request a refund. We will then confirm your refund request by email. Please understand that we can only accept refund requests if you haven't completed the course yet.
DVD Courses and Learning Guides
In order to get a refund for a DVD course or learning guide, simply contact us within 14 days of your purchase and request a refund. We will then email you a return authorization and instructions.
In order to get a refund for MyDraw software, simply contact us within 30 days of your purchase and request a refund. We will then confirm your refund request by email.
See our Terms & Conditions for additional information.
Product Delivery and Shipping
You will receive your purchase quickly - see below.
ISO 9001 Products: immediately - by digital download
Online Training: immediately - through assignable license code
DVD Courses: shipped within 1 business day
MyDraw Software: immediately - through password
Digital Downloads (ISO 9001 Products)
Our ISO 9001 products are available by digital download immediately after your payment so that you can start using them without delay. After completing your payment, you will receive an email with the download instructions. Downloads will be available for 10 days so be sure to complete your download within that time frame.
License Codes & Passwords
When you purchase online training, we will provide you with a license code for each course; the license codes are used to register for the course (the person registering for the course does NOT need to be the person who purchased the course). License codes are provided to you immediately after your payment; you will receive an email that includes a license code for each purchased online course together with instructions. License codes are valid for 6 months so please be sure to register for the course within that time frame. Once you registered for a course, you have up to 6 months time to complete the course.
When you purchase MyDraw software, MyDraw's publisher Nevron will email you a password for each software license purchased; the password is used to register your MyDraw license and unlock the software. Passwords are provided to you immediately after your payment; you will receive an email that includes a password for each purchased software license together with instructions.
Our DVD courses and learning guides are shipped worldwide using the shipment option of your choice. We generally ship within 1 business day. Shipment options range from Super Saver to Next Day Air and can be selected during checkout. After entering your shipping address you will be presented with the different shipping options which also include real-time shipping rates and estimated arrival dates. All shipping fees are calculated based on actual weight, shipping method and destination.
Domestic Shipments (Within the USA)
Our domestic shipping options include free shipping (Super Saver).
International Shipments (Worldwide)
We ship worldwide. Our international shipping options include discounted shipping (Super Saver International). We understand that international shipping can be costly so we'll share these shipping expenses with you.
Please note that shipments outside the USA may be subject to custom duties and taxes imposed by the destination country. Any such duties and taxes are the responsibility of the recipient.