ISO 9001:2015 Lead Auditor Training

Introduction

ISO 9001 – The Basics
The course starts with an overview of ISO 9001, what it is and what it is used for. We then take a high-level view of how the standard applies to different organizations, what they could gain from it, and what certification entails. Next we review the impact that a well implemented ISO 9001 system has on employees and their work. And last but not least, we show you how to identify some typical mistakes that lead to an ineffective ISO 9001 system.

The Foundation and Structure of ISO 9001
This part addresses two key aspects of ISO 9001 that impact your understanding of the standard: Annex SL and the Quality Management Principles. We first explain Annex SL and its importance to management systems. Next we look at each of the seven Quality Management Principles that build the foundation of ISO 9001 and underpin and inform its requirements. Your understanding of these principles will help you to interpret the requirements and verify compliance in different circumstances.

The Process Approach and PDCA Cycle
Both the Process Approach and the PDCA Cycle are at the core of ISO 9001 and complement each other. Your complete grasp of both concepts is necessary for you to conduct the required process audits. Our lessons – illustrated with numerous real-life examples from different industries – gradually develop your understanding of these important concepts.

ISO 9001:2015 Requirements
This part of your course teaches the meaning and intent of each and every ISO 9001:2015 requirement in great detail. We explain how to interpret the requirements in different circumstances and how they could be applied in different situations and at different organizations. The 31 lessons contain numerous examples of real life applications. Our discussion of each clause concludes with valuable tips on how to verify compliance with each requirement.

ISO 9001:2015 Documentation
Documentation is an important part of every ISO 9001 system. We first explain the different kinds of documented information and how each could look like. Next we review which documents and records are mandatory and which, though not mandatory, you can expect to find in an effective ISO system.

Introduction to Internal Audits
This part of the course explains the basics of auditing and develops a foundation upon which we then build your auditing skills. We start by explaining the concept and workings of an audit program, the different kinds of audits, and the roles of the main actors. We then look at the different benefits that organizations can gain from a well implemented audit program. Last but not least, we explain the different approaches to audits and how each fits different circumstances.

Auditing
This part teaches you each step of the audit process and develops your audit skills. First we teach you how to prepare for an audit and plan it. Topics include a feasibility check and the risk-based approach to audit planning. Next we show you how to conduct an audit, starting with the opening meeting and ending with your presentation of audit findings and conclusions at the closing meeting. We teach you all the skills needed ranging from ensuring information security to sampling and interviewing. The lessons address the different situations you may find and how to handle them. Lastly we show you how to prepare an audit report, complete the audit and follow up on your findings.

Setting Up an Internal Audit Program
This part teaches you how to establish and manage an internal audit program – a professional ability that will give you an edge over most other Lead Auditors. We first explain what an audit program entails and your role as the audit program manager. We then dive into the details of establishing the internal audit program including addressing risks and opportunities. The following lessons show you how to develop an internal audit schedule and other documentation and tools to support the program. Next we teach how to manage the audit program and how to improve upon it to maximize the value it brings to the organization.

Managing and Leading Team Audits
The last part of this course teaches you what lead auditors need to do to coordinate and manage team audits effectively. We start by reviewing the lead auditor's responsibilities and required competencies. Having set the foundation, we teach you what you need to do at each step of the audit process, from preparation and planning until follow-up. Topics include keeping the team on track, achieving consensus and managing conflict and disputes.

Summary