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The ISO 9001 Quality Manual is a documentation template with detailed customization instructions to quickly and easily create your own quality manual - an optional document used for marketing purposes. The ISO 9001 Quality Manual includes the quality policy, the scope statement and process flowchart. It can be used by any company of any size and in any industry.
It is not uncommon for companies to be required by their existing or potential customers to provide information on their ISO 9001 quality management system as part of a proposal or prior to signing a contract. While in many cases a copy of your ISO 9001 certificate will suffice, there are cases (particularly when dealing with the government) where additional information is required or appreciated. That's when you realize the value of your ISO 9001 Quality Manual.
For other companies, the ISO 9001 Quality Manual shows its full value already at the beginning or during the ISO 9001 implementation phase when (potential) customers require evidence of the pending ISO 9001 implementation and upcoming certification.
The ISO 9001 Quality Manual is professionally designed for the purpose of showcasing your ISO 9001 system to external parties. It includes an introduction to your company, your quality policy, a description of the scope of your ISO 9001 quality system, and an overview of each of your ISO 9001 procedures. In other words, it's an impressive demonstration of your ISO 9001 quality management system without disclosing the details of your internal operational processes.
The ISO 9001 Quality Manual is particularly easy and quick to customize. There are clear customization instructions included that allow you to complete the entire customization in as little as an hour. No experience in ISO 9001 required.
The ISO 9001 Quality Manual is a completely new template that has been specifically developed for ISO 9001:2015.
The ISO 9001 Quality Manual is an ISO 9001 documentation template that is designed to be customized by you to create your company's ISO 9001 quality manual - an optional document mainly used for marketing. The ISO 9001 Quality Manual is best suited for companies or other organization of any size and of any industry (service or manufacturing) and located in any country worldwide that:
Needs a professional looking document to provide information on their ISO 9001 system without disclosing detailed internal processes
Needs to provide evidence of their pending ISO 9001 certification to (potential) customers
Note that the ISO 9001 Quality Manual doesn't include procedures. If you are looking for complete ISO 9001 documentation, please consider our ISO 9001 Quality Management Manual.
Further note that the ISO 9001 Quality Manual is also included in the ISO 9001 Certification Package.
Documentation Templates
62 pages
Quality policy
Scope statement
Process flowchart
Guidance
Customization instructions (40 pages)
Customer support
Edition: February 2018
Delivery: PC & Mac Download
The ISO 9001 Quality Manual fully integrates the following documents into a single manual. The following document templates are included and fully integrated:
The ISO 9001 Quality Manual includes a summary of each of your ISO 9001 procedures.
You may configure the structure and numbering system of your ISO 9001 Quality Manual prior to purchasing it. The Process Structure is our unique structure and numbering system that's intuitively organized according to the process sequence of a typical business (cross-reference to the ISO 9001:2015 standard included). The advantage: very user-friendly. The Standard Structure mirrors the structure and numbering system of the ISO 9001:2015 standard. This structure is best for those who are integrating ISO 9001 with other ISO management standards using Annex SL.
The ISO 9001 Quality Manual (version: process structure) includes a summary of each of your 41 procedures, addressing each and every ISO 9001:2015 requirement. In this version, the procedures are structured and numbered according to our own user-friendly system. Choose the process structure if you are using the the process structure version of our ISO 9001 Quality Management Manual.
Leadership
Leadership and Commitment
Responsibilities and Authorities
Strategic Planning
Process Management
Company Objectives
Customer Focus
Internal Communication
Risk and Opportunity Management
Change Management
Resources and Support
Resource Allocation
Human Resources
Work Environment
Maintenance
Measuring Devices
Organizational Knowledge
Document Control
Business Development and Sales
Price Lists and Catalogs
Rate Quotes
Proposals and Contracts
Customer Orders
Contract Changes and Renewals
Design and Planning
Customer Awareness
Operational Planning
Design
Customer Communication Channels
Purchasing and Outsourcing
Supplier Selection
Supplier Maintenance
Order Information and Supplier Contracts
Receiving Inspection and Verification
Production and Service Provision
Customer and Supplier Property
Control of Production and Service Provision
Identification and Traceability
Preservation
Quality Control Inspection and Release
Nonconforming Products and Services
Process Changes
Performance Analysis and Improvement
Customer Satisfaction
Audit Program
Metrics
Corrective Action
Management Review
The ISO 9001 Quality Manual (version: standard structure) includes a summary of each of your 45 procedures, addressing each and every ISO 9001:2015 requirement. In this version, the procedures are structured and numbered according to ISO 9001:2015 and Annex SL. Choose the standard structure if you are using the standard structure version of our ISO 9001 Quality Management Manual, or if your ISO 9001 documentation is not based on our materials.
Context of the Organization
Understanding the Organization and its Context
Understanding the Needs and Expectations of Interested Parties
The Scope of the Quality Management System
Quality Management System and its Processes
Leadership
General Leadership and Commitment
Customer Focus
Policy
Organizational Roles, Responsibilities and Authorities
Planning
Actions to address Risks and Opportunities
Quality Objectives and Planning to achieve them
Planning of Changes
Support
General Resources
People
Infrastructure
Environment for the Operation of Processes
Monitoring and Measuring Resources
Organizational Knowledge
Competence
Awareness
Communication
Documented Information
Operation
Operational Planning and Control
Customer Communication
Determination and Review of Requirements for Products and Services
Product and Service Catalogs
Quotations
Proposals and Contracts
Orders
Review of the Requirements for Products and Services
Changes to Requirements for Products and Services
Design and Development of Products and Services
Supplier Selection
Supplier Maintenance
Order Information and Supplier Contracts
Receiving Inspection and Verification
Type and Extent of Control
Information for external Providers
Control of Production and Service Provision
Identification and Traceability
Property belonging to Customers or external Providers
Preservation
Post-Delivery Activities
Control of Changes
Release of Products and Services
Control of Nonconforming Outputs
Performance Evaluation
General Monitoring, Measurement, Analysis and Evaluation
Customer Satisfaction
Analysis and Evaluation
Internal Audit
Management Review
Improvement
General
Nonconformity and Corrective Action
Continual Improvement
The ISO 9001 Quality Manual includes the customizable text for the quality policy as required by ISO 9001:2015, section 5.2.
The ISO 9001 Quality Manual includes the customizable text for the scope of the ISO 9001 quality management system as required by ISO 9001:2015, section 4.3.
The ISO 9001 Quality Manual also includes a process flowchart as required by ISO 9001:2015, section 4.4.
The included detailed customization instructions will guide you step by step through the entire customization of the above listed documentation so that you can easily create your company's own ISO 9001 quality manual. Customization is particularly easy and may be accomplished in as little as one hour.
The ISO 9001 Quality Manual includes free customer support that covers customization and usage. Our experienced ISO 9001 professionals are available to assist you 7 days a week to ensure that you benefit the most of this product.
The ISO 9001 Quality Manual comes in many versions and can be configured to fit your circumstances - because "one size never fits all." You may configure your ISO 9001 documentation template with the following options:
Manufacturing company
This version is specific to manufacturers and other producers of products.
Service provider
This version is specific to companies whose business is the provision of services.
Manufacturing and services
This version is for companies that produce products and provide services.
Single location
Your company operates out of a single physical location.
Multiple sites
This option is for companies with multiple offices, facilities or other sites.
Process structure
The ISO 9001 documentation intuitively organized according to the process sequence of a typical business (cross-reference to the ISO 9001:2015 standard included). Choose the process structure option if you are using the process structure version of our ISO 9001 Quality Management Manual.
Standard structure
The ISO 9001 documentation is structured and numbered like ISO 9001:2015. Choose the standard structure if you are using the standard structure version of our ISO 9001 Quality Management Manual, or if your ISO 9001 documentation is not based on our materials.
Appearance and content must go hand in hand in order to become a great marketing tool.
Comprehensive description of the ISO 9001 quality management system.
Integration of the important ISO 9001 documents.
Professional layout and design.
Well written and easy to understand.
The customization instructions are the key to making the template approach work. Our clear and comprehensive customization instructions enable you to modify this ISO 9001 template to fit your company - in as little as one hour.
Prewritten template - specifically designed for easy customization - and detailed customization instructions require no expertise in ISO 9001.
Simply edit the templates in MS Word without rewriting.
The included customization instructions point out the sections in the template that may require changes, as well as how to go about making any changes.
Our comprehensive customization instructions cover multiple different situations to ensure that your company's circumstances are addressed.
Yes, quality should come first in quality management documentation. Sadly that's not always the case. When we say "quality you can trust", we are serious about it.
All new: the ISO 9001 Quality Manual has been specifically developed for ISO 9001:2015. It is NOT just a revision of a previous ISO 9001 version!
Professional and appealing layout.
Developed by a cross-functional team of experts. Over 20 years of ISO 9001 experience.
Money-Back Guarantee: try the quality manual template risk-free and get a refund if not fully satisfied.
The samples below will help you evaluate our ISO 9001 Quality Manual and its features.
ISO 9001 Quality Manual
- Table of Contents -
(Process Structure)
ISO 9001 Quality Manual
- Table of Contents -
(Standard Structure)
Unlimited customization: All our templates can be completely customized without limitation. This includes replacing our logo with your company logo, as well as removing our copyright notice.
by Trevor Fisher (USA) 6/29/2018
Verified purchase
We needed something quickly to show our single biggest customer that we were already in the process of setting up ISO 9001:2015. This little quality manual turned out to be our best investment of the year: it did the trick and we retained our customer during the ISO 9001:2015 implementation phase.
by Michael Morris (USA) 1/8/2018
Verified purchase
This quality manual was perfect for our needs (to show our customers that we are currently implementing a good ISO 9001 system). The quality manual looks very appealing and it also includes a beautiful introduction.
We invite customers who have purchased this product to submit a review, detailing their thoughts and impressions. Reviews should be at reasonably detailed and offer information that will be helpful to others.
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