How To Deal With External Auditors - A Basic Guide for Employees

Price: $195.00

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This multimedia video course prepares your staff for the ISO 9001 certification audit. The brief 22-minute DVD course will reduce the chance for audit nonconformities and, thus, improve your audit results. We recommend showing this video to all employees 1-3 days before the ISO 9001 certification audit.

How To Deal With External Auditors

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Course Overview

Multimedia Video Training

This DVD video presentation prepares employees and management for the ISO 9001 certification audit and other external audits in a simple and clear manner. After explaining the concept of an external audit and what to expect during such an audit, the course shows the viewer how to interact with the external auditor. The course is easy to understand and helps remove audit apprehension. Most importantly, the course will teach the viewer how to respond to auditor questions. This multimedia video course will be an important contributor to the success of your ISO 9001 certification audit.

Course Objectives

The multimedia DVD training course, together with the accompanying workbook, will prove to be one of the most important preparations for the ISO 9001 certification audit. The video presentation should be shown to all employees 1-3 days prior to the certification audit to:

Reduce anxiety by preparing employees for the audit and explain what to expect

Ensure that all employees interact with the external auditors in the correct way

Train employees to give the right answers and avoid common pitfalls

Ultimately contribute to the success of the audit

Authors and Instructors

This audit preparation training has been designed by ISO 9001 specialists with experience in ISO 9001 and teaching. For information and professional background of the authors, presenters and instructors of this ISO 9001 training course, please see the description of our company.

Learning Guide

This DVD course is complemented by the How To Deal With External Auditors learning guide. Each viewer should have a learning guide booklet when viewing the video course. See below how the learning guide contributes to successful learning:

Professional appearance
Learning guides are professionally designed, printed and bound.

Efficient learning
Key learning points are highlighted for easy scanning and efficient learning.

Active learning
Viewers use the learning guide to follow along the video presentation and take notes.

Training library
The learning guide includes the text of the training course allowing the course viewer to later review and refresh knowledge.

Memory challenge
At the end of the learning guide is a comprehensive quiz to check retention of training materials. Answer sheet included.

Evidence of training
The completed quiz can serve as evidence of training and successful achievement of learning goals.

Each viewer of this DVD Course should have their own, personal learning guide booklet at the time the multimedia video is viewed. Therefore, be sure to order enough learning guide booklets when configuring your course purchase. Learning guides may also be ordered separately if you need more later on.

Course Certificate

This DVD training course includes a course certificate that can be downloaded, printed out and filled in for each student who completes this course.


This multimedia video training runs 22 minutes. This time does not include the time spent completing the quiz in the learning guide.

Is It Suitable for You?

The How To Deal With External Auditors DVD course is multimedia video training that can be viewed using any DVD player worldwide. The course is ideal for:

All employees (as everybody is subject to auditor questioning)

Management (as auditors expect from management demonstration on how the ISO system is implemented)

Product Summary

Training Program

Format: DVD (region-free; works worldwide)

LMS / network license: optional (details)

Duration: 22 minutes

Included Items


1 learning guide

Course certificate

Technical support

Availability: in stock (ships within 1 business day)

Free shipping

Lesson Plan

This training video includes the following lessons:


What is an external quality audit?

What should an employee expect during an audit?

How should employees interact with auditors?

Audit example


Use the How To Deal With External Auditors learning guide to follow along and take a quiz after completing the course.


Ideal for Businesses

Group learning
This DVD course may be presented to a group of employees. Use it as stand-along course, or pause the DVD at defined intervals for discussions and take a quiz in the learning guide. The presenter does NOT need to have any ISO 9001 knowledge.

Individual learning
This DVD may be independently watched by individuals at their convenience. You may require the employee to complete the quiz in the learning guide as evidence of training.

Efficient learning
Our DVD training program is in form of a multimedia video presentation that engages the viewer and keeps their interest. This rather brief course has the right length to provide the needed knowledge.

A single DVD can be used to provide training to any number of employees at the same site of your company.

We offer up to 40% volume discounts for the accompanying learning guide.

Quality You Can Trust

Consistent: the best instructors have fine-tuned course content and presentation. Whenever you take this course, you are guaranteed the same high quality.

Developed by a cross-functional team of experts. Over 20 years of ISO 9001 experience.

Money-Back Guarantee: try this DVD course risk-free and get a refund if not fully satisfied.

Demo Version

A demo version for the How To Deal With External Auditors DVD training program is not available.

But why not "demo" the entire course? Consider purchasing this DVD course risk-free and get a full refund if you are not completely satisfied. Please see our Money-Back Guarantee for details.

Product Reviews

5 out of 5 stars

5 star



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3 star



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1 star



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Latest Customer Reviews

stars    by John Hamilton  (Canada)  3/2/2020

Verified purchase

Very good video to prep the staff for certification. Recommended.

stars    by Martha Grossman  (USA)  6/21/2018

Verified purchase

The External Auditor video was, I think, a significant contributor to the success of our ISO certification audit. Our staff was ready for the questioning by the auditor, their work areas were prepped for the audit, and the entire audit process was smooth.

stars    by Manfred Lochner  (Switzerland)  11/7/2017

Verified purchase

good to prepare for iso certification audit

stars    by Norma Reid  (USA)  3/14/2017

Verified purchase

We had failed our initial certification audit because of some ill-considered comments by several of our staff so I purchased the DVD course prior to our second attempt. We passed without any issues and I am convinced that this DVD audit preparation course was instrumental to our success.

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