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How To Deal With External Auditors - A Basic Guide for Employees

Equip your staff for a seamless ISO 9001 certification audit.

Prepare staff and managers for the ISO 9001 certification audit with this informative multimedia video course. Shown during the days leading up to the audit, this brief video training will help create the conditions for your audit success. The course is in DVD format (network/LMS version also available).

22 minutes | Learning Guide included | Unlimited viewers

USD 195.00

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Description

The How To Deal With External Auditors video course is ideal for organizations seeking to increase their chances for successful ISO certification by minimizing employee stress and mistakes during the assessment.

The training video shows what to expect from external audits and how to interact with the auditors. We recommend to show this video to all employees and managers 1-3 days before the certification audit. The multimedia video format is entertaining and stimulates the interest of viewers – the perfect condition for reducing anxiety, creating readiness for the audit, and ultimately increasing your chances for success. After watching the course, viewers can check their knowledge by completing the quiz included in the Learning Guide.

Learning Objectives

Upon completion of this course, viewers will:

Know what to expect from the ISO 9001 certification audit

Know how to get their work area ready for the audit

Be able to interact with auditors, give the right answers, and avoid common pitfalls

Course Content

The course combines elements of lectures, interviews, video clips, text and graphics.

Introduction

What is an external quality audit?

What should an employee expect during an audit?

How should employees interact with auditors?

Audit example

Conclusion

Authors and Presenters

The training video is presented by two of the most respected experts in ISO 9001, Jack West and Charles Cianfrani.

Take a Look

Watch the trailer and see for yourself how this video prepares for the certification audit.

3:00

How to Deal With External Auditors - Sample

Certificate

The course includes a training certificate that you can download and issue to all course participants. The certificate satisfies the ISO 9001 requirements for staff training. It demonstrates that your staff have participated in a educational program and understand what ISO 9001 is, what it entails, and the benefits it can bring to your organization.

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later as reference and reminder. Each viewer should have their own copy, but we only supply one with the DVD. Click the button to buy additional copies.

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Included
One DVD, one Learning Guide, technical support and a course certificate.

Duration
Course run time is 22 minutes.

Money-Back Guarantee
Comprehensive 30-Day Money-Back Guarantee for risk-free purchase

Requirements
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Additional Information

Is this course also available as network / LMS version?

Yes, it is.

The network / LMS version comes in MP4 format and includes a corporate network license. It allows you to upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach. The price is USD 1,450.00 and includes the Learning Guide in PDF format with network / print license.

To purchase the network / LMS version, please contact us.
Is this video necessary to pass the certification audit?

No, this video is entirely optional. If your staff feels confident about their role in the certification audit and understands the correct way to interact with auditors, this video may not be necessary.

However, it's not unusual for companies to experience complications during the certification audit, especially if uninformed or nervous employees misrepresent operational processes or inadvertently misinform the auditor. This video training program is designed to address these and other potential pitfalls, and as such represents a practical, cost-effective investment.
What are the advantages of this video course?

This video course is a rich multimedia presentation combining lectures, interviews, video clips, graphics, animated white board, and sound effects. As a result, learning is not only effective but also fun – and that's a big difference to other video courses that often are nothing more than the recording of a lecturer in a classroom setting.

This video course also offers several advantages over other types of training:

Inexpensive
One video can be shown multiple times to an unlimited number of people without increase in cost.

Interesting
The video engages audiences.

Flexible
This video can be shown to individuals, presented in group settings, or – for ultimate flexibility – made available on the corporate network.

Easy
Anybody can present this course, even without knowledge of the subject.

Other training formats have their own characteristics, pros and cons. But as a training program geared towards preparing staff for the certification audit, this video course is ideal.
Will the video work on my system?

Yes, our videos work on virtually every system worldwide. They are are region-free, there are no regional restrictions, and we've never had reports of compatibility problems.

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