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Our Company

9001Simplified specializes in providing businesses the tools to achieve both: cost-effective ISO 9001 certification and increased productivity. For our customers, this translates in higher efficiency and profitability. Our company applies the same processes and principles, allowing us to become a recognized authority and leader in ISO 9001 quality management.

How It All Started

Back in the 1990s, the popularity of ISO 9001 surged. More and more companies achieved ISO 9001 certification, then turned around and required the same from their suppliers. An ever increasing number of companies found themselves in a position where they were forced to quickly get ISO 9001 certified. Companies started to focus on the certificate rather than on the ISO 9001 processes and their operational benefits.

During our audits we could easily identify the problems: too many companies used ISO 9001 purely as a marketing tool, too many companies were burdened by their bureaucratic and convoluted ISO 9001 systems that were never intended to be an operational management tool, too many companies ran inefficiently, disappointed their customers, had unpleasant work environments, and resisted change. Many opened themselves up to legal liability, and some conducted their business unethically.

Time for Change

We thought it was time for change. It was time to reverse the trend and use ISO 9001 the way it was intended: as a business management tool that improves quality and efficiency. We identified two areas that we needed to develop:

a blueprint for a business-oriented ISO 9001 quality management system that not only improves quality and operational processes, but that also makes those benefits obvious to management;

an inexpensive, easy and fast method to implement this business-oriented ISO 9001 system.

Establishing 9001Simplified

This was how the idea for the 9001Simplified System was born. Through our website 9001Simplified.com, established in 2004, we started informing companies worldwide about our system. We are proud to say that over the years, we could help thousands of companies worldwide to achieve a highly efficient ISO 9001 system that not only continually improves their bottom line but that was also inexpensive to implement. Today, under new ownership and as a division of the International Standards Corporation, 9001Simplified supports customers worldwide with valuable information, a full range of ISO 9001 products (all applying the 9001Simplified System), training and expert customer service.

A Team of Experts

Our ISO 9001 implementation tools and courses have been developed by respected experts in ISO 9001 compliance, all of whom have much experience in ISO 9001 quality management systems, and some of whom have been directly involved in the writing of the ISO 9001 standard itself. Valuable input and support has been provided by professionals with diverse skillsets, including technical writers, business analysts, graphic designers, and business attorneys.

CUSTOMER SERVICE - Capitalized

We realize that providing the best products and useful information alone is not enough in assisting our customers with their ISO 9001 systems. Customers need easy access to competent and prompt customer service whenever they have a question or encounter a difficulty. That's why we take our customer service particularly serious. We provide all customers of our ISO 9001 products with extensive customer support and consulting - completely free of charge. Customers of our online training also have telephone access to our technical support team 24 hours a day, 7 days a week, no matter in which timezone you are located.

Our free ISO 9001 customer service and consulting is provided by real people - not automated systems - who take interest in your questions. Our customer service team consists of experts with at least 10 years experience in ISO 9001 so that you can be sure that our assistance and consulting is accurate. And, for the sake of consistency, we generally don't switch our customer service reps on you.

Meet two representatives of our customer service team who have been supporting many of our customers:

Naomi Sato - Product Development Manager

Naomi Sato

Naomi is holding dual responsibility as product development manager and customer service representative. Naomi's intimate knowledge of our products provides her with the best foundation for customer support, while first-hand insights gained from her customer interaction contribute to product development and improvement.

Naomi started her career in finance where she held a a senior position as financial auditor for an international auditing firm prior to transitioning into quality management. Since 2008 Naomi has been involved with ISO 9001 as a management consultant, coach and efficiency expert.

Greg Thompson - Customer Service Manager

Greg Thompson

Greg oversees our customer service department and provides free consulting and customer service to our customers worldwide. In addition, Greg takes part in product development and improvement.

Greg has an extensive background in ISO 9001. After several management positions in manufacturing companies, Greg started as an ISO 9001 internal auditor in 2002, worked as a quality manager and implemented ISO 9001 in house from scratch, and eventually joined the 9001Simplified team in 2016.

Carl Fallon - Senior Customer Service Representative

Carl Fallon

Carl is our senior customer service representative who is the point of contact for most of our customers from the USA, Canada and Americas, for our customers from Europe, Africa and the Middle East, and for our customers from Australia, New Zealand and Asia. Carl is also part of our product development team.

Carl's background in ISO 9001 includes 7 years of experience as lead auditor and 4 years as ISO 9001 consultant. Carl implemented ISO 9001 quality management systems for companies in the USA, Australia and New Zealand.

"It has to make business sense! Always ask how each aspect of your ISO 9001 system helps improve your business; if your answer is not convincing, your ISO 9001 system needs help!" One of the foremost experts in ISO 9001 quality management systems, Thomas J. Hansen is known for his down-to-earth interpretation of the ISO 9001 standard, his ability to simplify, and his keen business sense.

Author Spotlight

More Than 20 Years of Experience

After his early involvement in ISO 9001 as a quality manager, followed by his work as an ISO 9001 lead auditor, Mr. Hansen has been developing and implementing ISO 9001 quality management systems since 1999. Working in both the services and manufacturing sectors, Mr. Hansen set up ISO 9001 systems and achieved ISO 9001 certification for numerous offices and production facilities throughout the USA, Europe and Central America.

A Record of Success

Mr. Hansen's successes include:

100% Success: every single company for which Mr. Hansen developed and implemented an ISO 9001 system achieved certification during their first audit.

Under Budget: Mr. Hansen always achieved ISO 9001 certification on time and by up to 60% under budget.

Fast: on average Mr. Hansen has personally achieved ISO 9001 certifications for more than 5 companies per year; even his very first company reached certification from the ground up in only 2½ months.

Efficiency: Mr. Hansen's business-oriented approach to ISO 9001 has been applauded by industry observers, auditors and company employees alike.

Drawing from his extensive experience in auditing and implementing ISO 9001 quality management systems, Mr. Hansen was one of the principle visionaries and developers of the unique 9001Simplified System.

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